Job description

Description

Help Desk Technician

Hybrid · DTC, Denver Colorado

Project Resources Group is currently looking for a Help Desk Technician in Denver, CO. The candidate will be responsible for providing remote and onsite IT support to internal employees and systems.

What You’ll Do

Manage IT inventory for all devices assigned to your location
Image computers and install applications as needed.
Troubleshoot software and hardware issues for remote and in office users
Respond to IT support tickets in a timely manner.
Monitor network operations and work with network engineer to resolve any outages or issues
Onboard new hires and off board terminated employees.
Attend scheduled IT meetings to discuss any outstanding IT issues
Work with onsite leadership to ensure all department needs are addressed
Travel to local offices as scheduled or needed to resolve any IT related issues
Denver Tech Center – Once a Week
Ft Collins Co – Once a month

Qualifications

Minimum 2 years of relevant experience in a customer-focused position supporting enterprise IT hardware and systems.
Must be able to successfully multitask a wide variety of tasks: support tickets, onboarding and offboarding employees, and imaging devices.
Basic network troubleshooting knowledge, Cisco Meraki preferred.
Must be able to display time management skills to ensure work is completed in a timely manner.
Experience with multiple operating systems including Windows and Mac OS, Android, and IOS.

Our commitment to you

$33-35/hr
Mileage reimbursement for vehicle use
Health benefits include medical, dental & vision for you and your dependents on the first of the month following your start date
Health benefits include medical, dental & vision for you and your dependents on the first of the month following your start date
Company-paid Short-term Disability benefits after one year of service
401(k) Plan on the first of the month following your start date with a safe-harbor match after one year of service
Supplemental Life Insurance is offered for you and your dependents
ClassPass shared cost membership is offered to each employee
Paid time off, holiday pay, and a floating holiday to enjoy time with your friends and family.

Are you interested in applying?

Click the "Apply for this position" button and complete the short form. We will review the applications and email candidates who qualify to set up a first-round interview.

Project Resources Group is an equal-opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

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