Offer summary

Qualifications:

At least 4 years of experience in operations or management, preferably in customer service, logistics, or hospitality., Strong scheduling, logistics, and team coordination skills., Excellent communication and problem-solving abilities., Resides in the United States and fluent in English..

Key responsibilities:

Manage tour scheduling and guide coordination across 50+ cities.

Oversee daily operations of multiple tour companies to ensure smooth execution.

Train and onboard new staff across various locations.

Handle customer inquiries, resolve scheduling conflicts, and manage reviews.

Job description

Remote Operations Manager - Scheduling & Logistics
$42,000 / year remote

Are you an experienced Operations Manager with a passion for scheduling, logistics, and remote team management? Do you have a keen eye for detail and thrive in a fast-paced environment where you manage operations across multiple cities? If so, this is the perfect opportunity for you!

At Zaal Ventures, we operate several successful nationwide tour companies, including ghost tours, food tours, and brewery/drink bus tours. We are looking for a highly organized and detail-oriented Remote Operations Manager to oversee tour scheduling, guide coordination, and daily logistics across 50+ cities. This role requires strong scheduling, communication, and problem-solving skills to ensure smooth tour operations every day.

This is a 100% remote, full-time W-2 position. Applicants must reside in the United States and be fluent in English.

Key Responsibilities - What You’ll Do:

As the Operations Manager, you will be responsible for scheduling, logistics, and team coordination to ensure our tours run seamlessly across multiple cities. Your day-to-day tasks will include:

Manage complex scheduling for tour guides across 50+ cities, ensuring availability aligns with tour demand.
Oversee and optimize daily operations for multiple small tour companies, ensuring smooth execution.
We have a separate recruiting department, but you will train, and onboard new staff across 50+ cities, ensuring they are well-prepared for their roles.
Monitor scheduling accuracy and guide availability, making adjustments as needed to maximize tour openings.
Provide top-tier customer service, handling customer inquiries, resolving scheduling conflicts, processing refunds, and managing reviews.
Communicate with staff and contractors, ensuring all tour logistics are coordinated effectively.

Qualifications - What We’re Looking For:

The ideal Remote Operations Manager is an expert in scheduling, operations management, and customer service. You should be comfortable managing a large volume of schedules while maintaining a high level of organization and attention to detail.

4+ years of operations or management experience, preferably in customer service, logistics, or hospitality.
Ability to support east coast staff and customers.
Proven experience in scheduling and logistics management across multiple locations.
Availability for evening shifts as needed
Weekend availability (Saturday & Sunday) with one flexible weekend off per month.
A professional and dependable work ethic, with a positive and proactive attitude.
Veterans and military-connected candidates encouraged to apply!

Why Join Us? - Perks & Benefits:

At Zaal Ventures, we believe in creating a people-first culture where employees thrive and grow. As a part of our team, you’ll enjoy:

Competitive Compensation – Industry-Leading Pay
Comprehensive Health Benefits Package (Medical, Dental, Vision)
Paid Time Off (80 Hours)
Sick Leave (5 Days)
Flexible Remote Work Schedule
Growth & Career Development Opportunities
Collaborative & Inclusive Team Culture

Join Zaal Ventures, a Veteran-Friendly Employer, and help us create seamless and unforgettable tour experiences nationwide. If you’re a remote Operations Manager with strong scheduling, logistics, and communication skills, we’d love to hear from you!

🚨 Apply Today! 🚨

Zaal Ventures is an Equal Opportunity Employer and values diversity in the workforce.

🔹 Please note: We are unable to sponsor work visas for this position.

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