Call Center Representative

Job Title Call Center Representative

Location: Columbus,OH

Job Type: Full-time

Job Summary

We are seeking a motivated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing them with exceptional service and support. As a Call Center Representative, you will engage with customers over the phone, addressing their inquiries, resolving their issues, and ensuring their satisfaction with our products and services.

Department Emerald Logistix Employment Type Full Time Location Columbus, OH Workplace type Onsite Compensation $18.50 - $24.00 / hour

Key Responsibilities

• Answer incoming calls from customers promptly and professionally.
• Provide accurate information regarding products, services, and company policies.
• Assist customers with inquiries and resolve issues effectively and efficiently.
• Document all customer interactions and maintain up-to-date records.
• Follow up on customer requests and ensure timely resolution of their concerns.
• Engage with customers to understand their needs and preferences for enhanced service.
  
  

Skills, Knowledge and Expertise

• High school diploma or equivalent; further education is a plus.
• Proven experience in a customer service role, preferably in a call center environment.
• Excellent verbal communication and active listening skills.
• Ability to handle difficult conversations and resolve conflicts with empathy.
• Basic computer skills and proficiency in CRM software.
• Strong problem-solving abilities and attention to detail.
  
  

Benefits

• Competitive salary and performance-based bonuses.
• Professional development opportunities.
• Flexible working arrangements.
• Health, dental, and vision insurance.
• Paid time off and company-sponsored events.
  
  

About Hustle Notice Biz

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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