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At Bastrop ISD, our schools are committed to pursuing excellence in a positive, nurturing, and safe culture that embraces diversity while fostering curiosity and imagination. Our community recognizes the role that our students play in a global society and provides resources for them to succeed. Our parents appreciate the opportunities provided to their children and actively support the learning process through high expectations and being involved in the educational process. Our teachers and staff are passionate, highly trained, and promote depth of understanding through risk-taking and problem solving. They provide accessible, engaging learning experiences where individual potential is realized. Our students are critical thinkers who eagerly integrate 21st century skills through global collaboration, technological immersion, and community involvement. They learn in classrooms that are open, exciting, innovative, and fluid, and are prepared for today and the future in a rapidly changing world.
BASIC FUNCTION & RESPONSIBILITY: Direct all incoming telephone calls and greet visitors providing basic information and services. Represent the campus in a professional and positive manner. Assist with the efficient operation of the campus office.
Qualifications
Education/Certification:
High school diploma or equivalent
Special Knowledge/Skills/Abilities
Knowledge of acceptable telephone etiquette
Skill in applying policies and procedures
Skill in operating standard computer and software applications
Skill in written and verbal communication
Proficient keyboarding skills
Skill in providing excellent customer service
Ability to understand and follow detailed written and verbal instructions
Ability to operate a multi-line telephone system
Ability to organize and prioritize tasks
Experience
One (1) year of related experience
CHARACTERISTIC DUTIES & RESPONSIBILITIES: The essential functions, pursuant to the Americans with Disabilities Act, may include the characteristic duties, responsibilities, knowledge, skills, and abilities noted herein; however, this is not a comprehensive listing of all functions and tasks performed by positions found in this job description.
Support Of Administrative, Fiscal And/or Facilities Functions
Process incoming calls efficiently and route to correct location.
Update the announcement memo for the main telephone line.
Provide general information and assistance to all callers and visitors in a friendly and professional Act as liaison between the campus and its customers.
Greet and verify identification of visitors, answer walk-in inquiries and refer visitors to appropriate office or individual.
Assist with campus projects and perform clerical tasks as requested.
Provide assistance to staff/campuses/departments as requested.
Receive, sort, and distribute mail, messages, documents, and other deliveries.
Maintain computerized files using personal computer, including reports, employee roster, and mailing lists.
Assist with the scheduling of teacher conferences.
Maintain confidentiality.
Student Support
Assist in resolving parent/student issues and concerns in a timely manner.
Assist with the receipt and distribution of student materials, including homework requests.
Assist in managing student behavior in accordance with Student Code of Conduct and student handbook.
Organization Improvement
Work collaboratively to improve programs.
Professional Growth and Development
Participate in professional development that increases effectiveness and improves District performance.
School/Community Relations
Interact positively with employees and the community to provide needed information and to promote the District in a favorable manner.
Organization Morale
Participate in team building activities.
Communicate and collaborate with campus/department staff to enhance service delivery and customer satisfaction.
Other Responsibilities
Comply with policies established by federal law, including but not limited to State Board of Education and local Board policy.