Accounts Receivable Supervisor, Workers Compensation

Metro Physical & Aquatic Therapy is a comprehensive multidisciplinary company who offers Physical, Occupational, Speech Therapy, Massage and Acupuncture services. We take great pride in inspiring our team to create an everlasting bond with our patients, our doctors, and our community. But it’s not just what we do, it’s who we are. We are driven by our mission to continually invest in our people and offer the best workplace environment possible.

Metro PT is seeking a detail-oriented and experienced Accounts Receivable Supervisor to join our growing Billing team in Garden City, NY. As an A/R Supervisor, you’ll supervise a team of A/R Specialists and overseeing the payment posting and reconciliation process. The ideal candidate will have a background in healthcare revenue cycle management, strong leadership skills, and the ability to thrive in a fast-paced environment.  If you're a self-starter who enjoys working in a collaborative environment where you'll have the opportunity to make an impact on a fast-growing company, we want to hear from you!

Status: Full Time with Benefits

Location: On-site in Garden City, NY (not remote eligible at this time)

Schedule: Monday – Friday, 9:00am - 5:30pm or 8:30am-5pm

Responsibilities:

• Supervise and support the AR team, including training, daily oversight, and performance evaluations
• Monitor and manage daily billing and collection activities to ensure timely reimbursement
• Oversee the resolution of denied and unpaid claims, working closely with payers and staff
• Ensure accurate and timely posting of payments, adjustments, and refunds
• Maintain AR aging reports and monitor metrics to drive cash flow and reduce outstanding balances
• Collaborate with internal departments, including clinical and front desk teams, to resolve billing issues
• Implement best practices and process improvements to enhance the efficiency of the AR function
• Prepare and present AR reports and analysis to senior management
• Ensure compliance with all federal, state, and payer regulations

• 3+ years of experience in accounts receivable, with at least 1 year in a supervisory or team lead role
• 2 + years experience with claims management process within medical malpractice
  OR professional liability in lines of business with potential severity like medical malpractice such as lawyers, accountants, etc.
• Experience required in Workers Compensation and No Fault
• Experience in healthcare billing and collections required; familiarity with physical therapy services a plus
• Knowledge of medical terminology – CPT, Modifiers and ICD-10
• Strong customer service skills; ability to diffuse client frustrations.
• Proficiency in billing software and Microsoft Excel
• Strong analytical, organizational, and problem-solving skills
• Excellent communication and leadership abilities
• Ability to work independently and manage competing prioritie
• Ability to work independently under tight deadlines in a rapidly changing environment.
• Ability to handle stressful situations resulting from high volume of phone calls, technical problems, frustrated customers and changes in departmental priorities or procedures.
• Excellent organizational and multitasking skills.