Offer summary

Qualifications:

Strong knowledge of macOS and iOS platforms., At least 2 years of hands-on experience in IT support, including hardware setup on Mac OSX., Training or apprenticeship in an IT-related field., Fluency in German and strong English skills..

Key responsibilities:

Support and maintain office hardware and software systems.

Monitor and troubleshoot network infrastructure and hardware.

Provide IT support to staff via various communication channels.

Document incidents and collaborate on IT system improvements.

Job description

AHOY MATE!

At HolidayPirates, we’re on the lookout for a hands-on, tech-savvy IT Systems Administrator to keep our crew connected and our systems sailing smoothly. If you see problems as challenges to tackle, love supporting a diverse and friendly team, and thrive in a fast-paced, international environment then come aboard and help us keep our pirate ship running at full speed!

This position is based in our Berlin office — we’re open to welcoming part-timers or freelancers on board!

DUTIES ON DECK

Prepare MacBooks, software and services for new pirates and welcome them onboard. And when the time comes, sunset leavers and take back logins and hardware.
Keep a watchful eye on our hardware fleet using our mobile device management system
Maintain office hardware – from printers to the Karaoke setup
Monitor and keep our local network infrastructure smooth and secure
Provide software and services training using live webinars, prerecorded videos and knowledge base articles
Keep our IT systems and processes documented and up to date
Maintain our asset inventory database
Continuously evaluate new IT solutions for different departments
Collaborate closely with our HR and Office Management teams
Be the go-to tech hero for our crew via walk-ups, Jira tickets, email, and chat
Document incidents and requests in our ticketing system
Support the development and improvement of our office system infrastructure

YOUR TREASURE OF EXPERIENCE

A friendly team player with great communication skills
Strong knowledge of macOS and iOS. (Android and Linux are a plus)
Solid knowledge of Jamf Pro, Google Workspace, Atlassian Confluence, Jira Project Management and Jira Service Management
Basic knowledge of LAN networking, troubleshooting LAN/WiFi issues, VLAN and VPN (OPNsense and/or Ubiquiti are a plus)
Awareness of system vulnerabilities and best practices for a secure IT environment
2+ years of hands-on experience in IT support, including hardware setup on Mac OSX
Training or apprenticeship in an IT-related field
Bonus points for bash scripting experience
Fluency in German is a must, and strong English skills are also required.

THE PIRATE SHIP OFFERS YOU

Remote-First & Flexible: Work from anywhere in the world with hours that fit your lifestyle.
Inclusive & Diverse: We welcome all pirates from every port; whoever you are, you belong here.
Transparent Pay: Salary bands are clearly communicated from the start no guesswork, just fairness.
Work-Life Adventure: Enjoy workations and exclusive travel perks to keep your explorer’s spirit alive.
Home Office Allowance: Get €50/month to keep your remote setup smooth sailing.
A Ticket Edenred Card : €50/month to keep you fueled, whether you’re snacking at sea or lunching in port.
Tools: A MacBook for work and personal use, plus any extra equipment you need (and a very lovely remote IT support crew).
Wellbeing Support: Access free life coaches, psychologists, and nutritionists to support your mental and physical health.
Learning & Growth: Use your personal training budget to level up your skills at your own pace.
Extra Perks: Private travel insurance, and corporate discounts with brands like Adidas, Apple, LG, and more.
A Truly Global Crew: Work alongside inspiring crewmates from across the globe and drop anchor in our Berlin Mitte office whenever you like (bonus: it’s dog friendly, so feel free to bring your mate!).
Legendary Events: From our annual summit to team get-togethers, we celebrate well and often.
Visa Assistance: We support relocation and visa processes for international candidates.

Please note: Offer details such as working hours, contract type, and benefits may differ for freelancers and part-time team members.

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About us

⚓ Your Recruitment Journey

Every great treasure hunt (a.k.a. our hiring process) has a few key steps. We see hiring as a two-way adventure — about you getting to know us just as much as us discovering your potential.

HR Interview – A friendly chat to get to know each other
Technical Deep Dive – Dive into your skills and experience
Prove Your Craft – A hands-on challenge to show your magic
Meet the Crew – Connect with future teammates to check the cultural fit
The Offer – If all goes well, we’ll raise the sails and send you the invite to join our crew!

About HolidayPirates

HolidayPirates is more than just a travel company — we’re explorers at heart.
Since 2012, we’ve been on a mission to unlock the world for curious minds and adventurous souls by discovering and sharing the best travel deals out there. Powered by a blend of smart automation and human intuition, we navigate oceans of information to bring our users real treasures.

With millions of travelers across 10 international markets and content in 7 languages, we’re a crew of 160+ passionate pirates — 120 of us anchored at our Berlin HQ — united by one goal: to make travel more accessible, exciting, and full of discovery.

⚖️ We’re an Equal Opportunity Employer

We hire based on talent, not titles. Regardless of age, gender, background, religion, or appearance — if you’ve got the skills, passion, and pirate spirit, we want to hear from you. Bonus points if you apply in costume ;)