Microsoft Licensing Operations Specialist

About the Client

Softchoice is a software-focused IT solutions provider that equips organizations to be agile and innovative, and for their people to be engaged, connected and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things, we help them create success for their customers and their people.

Providing an exceptional customer experience is at the core of everything you do. The Microsoft Licensing Specialist will provide full end-to-end sales and operational support, including quoting, contract creation, order creation, and management. You will also engage with Microsoft, Sales, and Softchoice customers to create a seamless experience.

Job Responsibilities:

• Highly responsive. Ensure quotes, licensing contracts and orders are completed accurately and in line with established SLA’s
  
• Provide proactive communication to stakeholders on the status of contracts, quotes and orders
  
• Ensure customer compliance of contractual and licensing obligations
  
• Creation, submission, and confirmation of contracts and orders, including the invoicing of Microsoft orders
  
• Provide timely resolution of purchase order pricing, quoting or contract discrepancies
  
• Manage Return Merchandise Authorizations (RMAs) requests
  
• Responsible for effectively identifying and resolving licensing issues including educating internal team members and Softchoice customers as necessary
  
• Foster an environment of continuous improvement.
  
• Actively identify workflow issues that impact our ability to support our customers properly
  
• Maintain high customer satisfaction scores (NSAT & CSAT) Remain current with any Microsoft Licensing or process changes, both internally and externally
  

Requirements

• Completed post-secondary education preferred
  
• Minimum of 2 years business experience in IT related industry
  
• Working knowledge of SFDC and SAP would be an asset
  
• Proficient in MS Office tools – Outlook, Excel, PowerPoint, Word, TEAMS
  
• High level of commitment to exceptional customer service
  
• Able to problem solve and take ownership of issues and drive to resolution
  
• Works well under pressure and can re-prioritize as needed
  
• High level of attention to detail
  
• Microsoft Licensing knowledge is an asset
  
• Must be amenable to a shifting/flexible work schedules
  

Benefits