Missile Defense Agency NOC Technician III (Secret)

Requirements:

• Create and update tickets utilizing Remedy. –
  
• Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools. –
  
• Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support. –
  
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined. –
  
• Works directly with Shift lead and O&M leadership for guidance –
  
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure. –
  
• Demonstrate knowledge of training, standard operating procedures, and tools within O&M. –
  
• Evaluates and provides feedback for training, standard operating procedures, and tools. –
  
• Assist in training Network controllers within O&M. –
  
• Effectively communicates with the O&M team and the customer. –
  
• Provide technical advice and insight to peers and customers to assist in resolution of complex issues. –
  
• Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc –
  
• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date. –
  
• Ability to work in a 24/7 operation. –
  
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management. –
  
• Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching. –
  
• General understanding of network topologies, both transport and IP. –
  
• Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.
  

Essential Requirements:

• US Citizenship is required.
  
• Active Secret clearance is required.
  
• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
  
• Ability to work in a 24/7 operation     
  
• 
  
• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodation.   While performing the duties of this job, the employee will regularly sit, walk, stand and climb stairs and steps. May require walking long distance from parking to work station. Occasionally, movement that requires twisting at the neck and/or trunk more than the average person, squatting/ stooping/kneeling, reaching above the head, and forward motion will be required. The employee will continuously be required to repeat the same hand, arm, or finger motion many times. Manual and finger dexterity are essential to this position. Specific vision abilities required by this job include close, distance, depth perception and telling differences among colors. The employee must be able to communicate through speech with clients and public. Hearing requirements include conversation in both quiet and noisy environments. Lifting may require floor to waist, waist to shoulder, or shoulder to overhead movement of up to 20 pounds. This position demands tolerance for various levels of mental stress.  
  

Job Duties:

• Incident Correlation and Fault Analysis:            o
  
• o   Proactively analyze alarms            
  
• o   o Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information             o
  
• o   Identifying the fault condition and its impacts             o
  
• o   Isolating root causes             o
  
• o   Coordinating correction of fault situations regardless of the fault in the infrastructure. –
  
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents. –
  
• Incident Analysis (Fault Isolation):            o
  
• o   Support the fault isolation process            o 
  
• o   Diagnoses and troubleshoot utilizing procedures to  isolate where the fault occurs            
  
• o   o Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.           
  
• ·Activities include:
  
• o   testing,
  
• o   fault troubleshooting,
  
• o   fault localization,
  
• o   fault logging and assignment –
  
• Support all customers to include providing global situational awareness support. –
  
• Fault Correction:            
  
• o   Correct/replace faulty network elements, coordinating  with other service providers as necessary. –
  
• Verify that service has been restored upon resolution of all customer-initiated tickets.  –
  
• Network/Service Restoration:             
  
• Restore networks and service to full operation             
  
• o   Coordinate with other service providers as necessary to  track service restoration and meet the DISN SLA and customer negotiated SLAs.            
  
• o   Identify failures that are attributable to a different causes and impacts            
  
• o   Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs).    
  
• o   Reroute routine circuits within 24 hours of notification            
  
• o   Documenting reroute in the configuration management database (CMDB).            
  
• o   Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.