Job Purpose

Provide Wardrobe services to Sycuan Casino and Singing Hill Golf Resort team members while maintaining uniform inventory and providing excellent internal guest service to team members.

Job Duties And Responsibilities

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time).

Provide Wardrobe services to team members by adding, replacing, and removing uniforms assigned to team members as needed, assigning and reassigning lockers, and dry cleaning items to team members, training team members to use the garment system, reporting damaged uniforms, and notifying items to order to Wardrobe leadership.
Provide team member with properly fitted uniforms by participating in new hire fittings by taking team member's body measurements, converting team member measurements data into the uniform garment tracking system, pulling appropriate uniforms from Wardrobe inventory, and issuing uniforms to new or transferring team members. Responsible for knowing all uniform products, looks, and pars per area.
Verifies dry cleaning uniform items by counting and sorting uniform items sent and received, putting away returned dry cleaning to the appropriate inventory locations.
Controls the quality of uniform inventory services by communicating operational or supply needs and quality concerns to Wardrobe Leadership and maintaining a clean and hazard-free work environment within the area of responsible. Participates in monthly/yearly inventory counts in assigned designated areas. Ensures the highest level of data integrity and accuracy when assigning and unassigning garments.
Provide excellent guest service to all team members by greeting them and maintaining a positive attitude. Handles sensitive information and appropriately interacts with team members during fittings.

Job Specifications

Education and Experience

Essential

1 year of guest service in a high-volume setting
High School Diploma, High School Certificate of Completion, of G.E.D.

Desirable

Wardrobe experience or fitting experience
Basic sewing skills
Garment Fitting Experience
Working knowledge of Garment Inventory Systems
Multi-lingual

Skills and Knowledge

Essential

Excellent guest service skills
Strong computer skills with working knowledge of Microsoft, Word and Excel
Strong data-entry skills
Ability to maintain deadlines and prioritize workflow to ensure deadlines are met
Ability to read, complete, and file forms/documents
Ability to read and analyze inventory/garment reports
Ability to appear for work on time
Ability to interact effectively with team members and guest
Ability to maintain professionalism and composure at all times
Ability to communicate effectively in the English language
Ability to reply to emails, answer telephone or face to face enquires
Ability to understand and follow verbal directives and written directions
Ability to accept constructive criticism
Ability to work independently
Ability to be detail-orientated
Ability to maintain confidentiality
Ability to work in a fast-paced environment and calmly handle stressful situations
Ability to push and pull heavy racks of uniforms and bins
Ability to reach over the head to hang uniforms or remove uniforms from racks
Ability to operate the uniform conveyor
Ability to maneuver in small work areas
Ability to climb a 3-foot safety ladder
Ability to lift up to 30lbs
Ability to perform simple mathematical calculations
Ability to stand or hours at a time

Supervisory/Managerial Accountability:

Direct: None

Indirect: None

Shift: 4-day, 10-hour shift schedule (6:00am - 4:30pm or 7:30am - 6:00pm)

Wardrobe Attendant I

Job description

Required profile

Experience

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