Experience in sales support, customer service, or inside sales roles., Strong written and verbal communication skills with high attention to detail., Proficiency or familiarity with CRM systems such as Salesforce or HubSpot., Highly organized with excellent prioritization skills..
Key responsibilities:
Serve as the first point of contact for inbound designer inquiries, qualifying leads and routing opportunities.
Manage lead intake and tracking in the CRM, ensuring records are up-to-date and active.
Support sample order management and outreach campaigns to drive conversion.
Assist in onboarding new designer accounts and prepare sales enablement materials.
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Here at Farrow & Ball, we're dedicated to creating a range of richly pigmented paints and handcrafted wallpapers, using only the highest-quality ingredients.
Still rooted in Dorset, England, our palette is available in a full range of high-performance interior and exterior finishes. Deepening from subtle neutrals to dark inky hues, our paint is blended with up to five pigments for an extraordinary depth of colour.
It’s also here that we craft each roll of our wallpaper with Farrow & Ball paint and responsibly sourced paper. Our traditional printing methods give an exquisitely tactile, almost three-dimensional finish as you seamlessly combine paint and paper in the same space.
It began in 1946 with local pioneers John Farrow and Richard Ball. Our founders were groundbreaking in their pursuit of only the finest quality ingredients. From then on, our laboratory forged cutting-edge methods for testing the exceptional colour and performance of our paint finishes.
Today the unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out, around the world. Even with more than 60 showrooms worldwide and a global network of stockists, we’ve never forgotten our local Dorset roots.
We are currently looking for a highly organised individual to join our A&D Sales team in Los Angeles as a A&D Sales Channel Co-ordinator. We are offering this position on a full-time basis, the role will be home based and the ideal candidate situated in Los Angeles for regular connection with our A&D Sales team. Some travel made be required.
Farrow & Ball is a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.
The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 75 years and now proudly have 60 showrooms worldwide with a global network of stockists.
The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.
The A&D Sales Co--ordinator is an essential role within the A&D Sales team, responsible for managing all inbound designer engagement and support key sales-driving initatives across the North American market. This entry level role is ideal for someone eager to grow within a premium design brand, while gaining experience in sales, lead qualifications and CRM operations.
What we expect from you as the A&D Sales Co-ordinator:
Key Responsibilities:
Serve as the first point of contact for inbound designer inquiries—responding quickly, qualifying leads, and routing opportunities to the appropriate sales contact
Own lead intake and tracking in the CRM, ensuring designer records are up-to-date, well-tagged, and actively progressing through the pipeline
Manage sample orders to drive conversion, proactively following up on activity and supporting outreach campaigns
Support the onboarding of new designer accounts through account setup and introductory communication
Prepare sales enablement materials for outbound efforts, including call lists, product suggestions, and designer insights
Partner with the A&D Sales Manager to identify trends in engagement and improve sales conversion across inbound channels
Coordinate and track follow-ups from events and showroom activity to ensure timely activation of qualified leads
Maintain a working knowledge of Farrow & Ball products, services, and brand values to confidently represent the business
As needed, attend designer focused events as a representative of the F&B brand and to drive engagement, retention, and conversion of our designer audience
Key Attributes:
Experience in sales support, customer experience, or inside sales roles
Strong written and verbal communication skills with high attention to detail
Comfortable managing multiple priorities and responding quickly to a dynamic workload
Proficiency or familiarity with CRM systems (e.g., Salesforce, HubSpot) is preferred
Service-first attitude and excitement about the interior design and premium home categories
High organized inidvidual with great prioritization skills
What You Can Expect From Us
A competitive salary, reviewed annually based on individual performance
10 days’ annual leave which increases with length of service plus statutory holidays
401K scheme matched by F&B
Generous staff discount on F&B products
Employee Assistance Programme with 24/7 support
Employee Share Plan
Company Sick Pay
Healthcare, Dental & Vision
Life Assurance
We are an equal opportunities employer.
Required profile
Experience
Level of experience:Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.