Offer summary

Qualifications:

High school diploma or GED required., Experience in call centers and healthcare preferred., Good computer skills and adaptability are essential., Medicaid experience is a plus..

Key responsibilities:

Handle inbound calls from Medicaid members and providers.

Assist with ID cards, member information updates, and billing questions.

Provide education on benefits and general inquiries.

Manage 30-40 calls per day, adapting to call volume.

Job description

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Pyramid Consulting, Inc., is seeking the following. Apply via Dice today!

Immediate need for a talented Customer Service Representative. This is a 03+months contract to Perm opportunity with long-term potential and is located in US(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-76843

Pay Range: $18 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

Working Hours: 8 AM 6 PM EST Monday-Friday
Training Schedule: 8 AM - 4:30 PM EST
As a part of our hiring process, along with an option to directly connect with a Recruiter or apply online, we now offer a texting option to enhance your candidate experience. Click the link below which contains the job description and a few basic questions that will help you ensure this is a good fit and expedite the shortlisting process or you can directly email me.
Take inbound calls from Medicaid members, potentially some provider calls later
Help with ID cards, update member info, assist with the web portal, billing questions, general inquires, education on benefits
Average 30-40 calls per day, potentially more if it s a busy day

Key Requirements and Technology Experience:

Key Skills; Must have good computer skills
Call center experience
Medical/healthcare experience
Adaptability - must be able to adapt to change
Must be a good independent worker
Medicaid experience is a huge plus
WFM experience is a plus
High school diploma or GED

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .

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