Offer summary

Qualifications:

Experience in medical or mental health administrative roles., Strong organizational and time management skills., Proficiency with technology and learning new software systems., Excellent communication skills, both written and verbal..

Key responsibilities:

Assist clients in scheduling and rescheduling appointments.

Process medical records and authorization requests.

Support billing and payment collection tasks.

Collaborate with team members to ensure smooth operations.

Job description

Benefits:

Work remotely
Flexible schedule
Opportunity for advancement

At Ellie Mental Health, we’re all about breaking the stigma, making mental health care more accessible and filling in the gaps. We value authenticity, creativity, humor, compassion, and acceptance. We’re on the lookout for an organized, dependable, and all-around awesome Part-Time Administrative Assistant with experience in the medical or mental health field to help keep our clinic running smoothly behind the scenes!

This is a flexible role averaging about 20 hours per week—perfect if you’re looking for meaningful work that fits your life. You’ll get to mostly work from the comfort of your home (hello, sweatpants!) while supporting our team and the clients we serve.

We are seeking a reliable, organized, and proactive Part-Time Administrative Assistant to support our team. This role averages approximately 20 hours per week with a flexible schedule and the ability to work remotely! However, our ideal candidate is local to the Upstate of South Carolina! Building relationships with our therapists and being in the office occasionally will be integral to excelling in this role! If you are detail-oriented, comfortable managing a variety of administrative tasks, a team player AND able to work independently with minimal supervision, this could be a great fit for you. This is a W2 position with an hourly rate up to $20 per hour (commensurate with experience). Please note that benefits are not included.

What We’re Looking For:

Strong organizational skills and excellent attention to detail
Ability to manage time effectively, prioritize tasks, and meet deadlines
Clear, kind and professional written and verbal communication
A passion for connecting with others
Comfort with using technology and learning new software systems
A proactive mindset—someone who takes initiative and can troubleshoot challenges independently
High level of integrity and respect for confidential information
Experience with and knowledge of medical billing (bonus: experience with credentialing also)

What You’ll Be Up To:

Connecting with clients and partners with a friendly, compassionate vibe—help folks find the right therapist match and get their first appointment on the books, reschedule or provide information
Process medical records and Release of Information (ROI) requests (with therapist approval, of course)
Follow up with clients who haven’t returned, offering support to connect them with a new therapist and assisting with payment collections when needed
Keep our employee files organized and up to date for employment and credentialing (we love good documentation)
Submit and track prior authorizations so clients can access services through Medicaid/Medicare without extra headaches
Stay on top of team reminders to help providers and clients stay connected and informed
Keep an eye on shared inboxes and make sure messages get prompt, thoughtful responses
Offer support to clients who have questions or need help navigating their care
Pitch in with billing tasks when the team needs a hand
Collaborate with our Office Admin on shared projects, task coverage, and making sure nothing slips through the cracks
Handle faxing, scanning, mailing, and other behind-the-scenes tasks that keep our operations humming along

Flexible work from home options available.

Required profile