Offer summary

Qualifications:

Over 7 years of experience with the company's tech stack or related technologies., At least 2 years of experience in e-commerce, retention, or email/SMS marketing., Proven ability to manage complex, production-scale systems and make infrastructure decisions., Willingness to spend most of the time coding and shipping features..

Key responsibilities:

Set the technical direction and lead the engineering team.

Refine AI infrastructure for advanced customer segmentation and workflows.

Enhance the conversation engine for self-optimizing dialogues.

Contribute hands-on to the codebase to ensure rapid development.

Job description

At LTV.ai, we’re redefining customer engagement for e-commerce brands by empowering them with their own AI-powered ambassadors to deliver hyper-personalized Email and SMS interactions at an unprecedented scale. Our platform enables brands to speak with their audiences in a natural, context-rich way, driving higher engagement and conversion while letting operators stay laser-focused on what matters most - the customer.

Why join us?

We’re a fast-moving team building a high-growth company that’s transforming the e-commerce industry. As an early team member, you’ll shape both our product and the future of e-commerce—while growing alongside us.

Recent wins

Developed a segmentation engine that personalizes interactions for 40M+ consumers (growing 20% MoM)
Built a data pipeline processing millions of events daily
Enabled multi-LLM orchestration per interaction—better performance, lower costs
Onboarded marquee brands such as Backcountry, Fabletics, and Sur La Table, turning them into vocal champions

We’d like to work on

Refining AI infrastructure for deeper segmentation, richer customer memory, and advanced agentic workflows
Enhancing our conversation engine to deliver self-optimizing dialogues that surface actionable feedback
Expanding self-service so smaller brands can access LTV.ai with zero friction

Our stack

Frontend: React (TypeScript)
Backend: NestJS (TypeScript)
Infrastructure: AWS, managed with Terraform
Databases: PostgreSQL & ClickHouse

Who We’re Looking For (ideally)

7 + years building with our stack (or closely related tech)
2 + years in e-commerce, retention, or email/SMS marketing
Proven ownership of complex, production-scale systems and infrastructure-level decisions
Willingness to spend 70–80 % of your time hands-on in the codebase—shipping fast, shipping often
Excitement about AI coding tools (Cursor, Windsurf, Copilot, etc.) to amplify velocity
Leadership chops: you’ll set technical direction and level-up our engineering culture—this role can evolve into CTO for the right candidate

Compensation + benefits