Offer summary

Qualifications:

High school diploma or equivalent; an associate's degree or higher is preferred., At least one year of experience in a fast-paced call center environment, preferably in finance, banking, insurance, or telecommunications., Basic math skills including addition, subtraction, multiplication, and division., Proficiency with Microsoft Word, Excel, and Google Workspace..

Key responsibilities:

Handle inbound telephone calls related to tax compliance, delinquency, and general inquiries.

Resolve Tier 1 level issues and review taxpayer accounts.

Verify, gather, and update key information while educating taxpayers about online resources and current tax policies.

Meet performance expectations and participate in team engagement activities.

Job description

Dice is the leading career destination for tech experts at every stage of their careers. Our client, VIVA USA INC, is seeking the following. Apply via Dice today!

Title: Call Center Agent - Remote

Mandatory skills:

call center,

finance, banking, insurance, telecommunications,

process improvement activities, math, addition, subtraction, multiplication, division,

Answering incoming phone calls, Resolving Tier 1 level issues, Reviewing taxpayer accounts,

Verifying, gathering, simultaneously updating key information, Educating taxpayers, online resources, current tax policies, tax compliance,

payment arrangements, Meeting performance expectations,

Microsoft Word, Excel, Google Workspace,

inbound telephone calls

Description:

Position Description:

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

This position includes the following:

Answering incoming phone calls in a fast paced environment

Resolving Tier 1 level issues

Reviewing taxpayer accounts

Verifying, gathering and simultaneously updating key information

Educating taxpayers of online resources and current tax policies

Submitting requests for payment arrangements

Documenting actions taken into multiple systems

Participating in all team engagement activities

Meeting performance expectations

Skills Required:

Strong ability to multitask

Basic use of Microsoft Word, Excel and Google Workspace

Basic math skills are required - addition, subtraction, multiplication and division.

Communicate well both in writing and verbally

Great interpersonal skills

Retain knowledge easily

Creative in problem solving

Goal oriented

Organized

Required Skills:

1 Year of Call Center Experience

Skills Preferred:

Spanish-speaking

Experience Required:

Previous two positions should each be at least one consecutive year in a fast-paced call center.

National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)

Experience Preferred:

Experience with participating in process improvement activities, basic math skills, history of working in banking.

Education Required:

High school diploma or equivalent

Education Preferred:

Associates Degree or higher

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

VIVA USA INC.

3601 Algonquin Road, Suite 425

Rolling Meadows, IL 60008

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