Entry-Level GPS Support Specialist (Full Time)

Work set-up: 
Hybrid
Contract: 
Full time
Work from: 
Houston (US)

LoneStar Tracking logo
LoneStar Tracking http://www.LoneStarTracking.com
11 - 50 Employees
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Job description

Job Description

Company: LoneStar Tracking

Location: Texas

About Us:

We are a leading provider of GPS tracking solutions with a global reach, serving customers across the US, UK, Mexico, and beyond. With over 10 years in the industry, we offer a wide range of devices for tracking everything from pets to livestock, trailers, trucks, boats, and more. Our products also include temperature monitoring kits and agricultural tools like water trough monitors and cattle trackers. We are proud to be one of the main competitors in the industry, and we are looking for a passionate individual to join our team.

Job Description:

We are on the lookout for a dynamic and versatile Entry-Level IoT Support Specialist to join our dedicated team. This role is perfect for someone who thrives in a fast-paced environment and is eager to contribute across multiple facets of our business. Whether it's delivering top-notch customer service, providing technical support, or driving sales with enthusiasm, this position offers a unique opportunity to make a tangible impact.

Key Responsibilities:

  • Customer Interaction: Serve as the first point of contact for our customers, handling a variety of calls, including customer service inquiries, technical support issues, and sales opportunities. Your ability to engage with customers over the phone, with a warm and professional demeanor, is crucial. If you're not comfortable on the phone, this role is not for you.
  • Technical Troubleshooting: Utilize specialized software to diagnose and resolve technical issues with our devices. Manage subscriptions, update passwords, and modify account settings as needed. A keen eye for detail and problem-solving skills will be essential.
  • Exceptional Service: Provide unparalleled support with patience and empathy, ensuring customer satisfaction even in challenging situations. Your role will involve not just solving problems but also building lasting relationships.
  • Sales Excellence: Approach each sales call with enthusiasm and a positive attitude. Understand the unique benefits of our products and recommend tailored solutions to meet individual customer needs. Your ability to convey value and close sales will be key to your success.
  • Daily Operations: Perform routine tasks such as installing devices for customers, ensuring accurate installation, and monitoring device performance. Your proactive approach will help maintain our high standards of service.
  • Team Collaboration: Work closely with your team to share knowledge, take constructive feedback, and continuously improve. Own up to mistakes with integrity and learn from them to enhance your performance.

Qualifications:

  • Location: Preferably based in Texas, with a passion for representing our company and upholding our reputation.
  • Work Environment: You will need a quiet place to work so that background noises are not heard on the phone. You will also need a computer with high speed internet.
  • Communication: Excellent phone and communication skills, with the ability to stay calm and patient under pressure.
  • Tech-Savvy: While not a tech expert, you should have a solid understanding of technology and common sense in troubleshooting.
  • Enthusiasm: A positive attitude and the ability to sell products with a smile.
  • Coachability: Willingness to learn, take feedback, and grow within the role.

Application Process:

If you’re excited to take on a role where you can make a real impact and grow your career, we’d love to hear from you! Apply directly through LinkedIn or send your resume and a brief cover letter explaining why you’re the perfect fit for this role.

The job is offered as a full time position with benefits.

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