Customer Operations Specialist II

Help the world buy it and go

Cantaloupe is a FinTech company that is constantly evolving the way companies across the globe manage, optimize and automate the critical decisions made on a daily basis. We are committed to helping businesses grow smarter, better, and faster than ever before. Our vision is to ultimately help the world buy it and go.

The Specialist 2 will be part of the Customer Operations team. They will be customer facing as necessary and responsible for providing support to the customer through the entire process. The individual has proven their aptitude in the systems required for daily tasks as well as functions on a higher level of efficiency in their daily role than the Specialist 1. The primary function of the role is to process the day-to-day functions relating to the device management for customers. The Specialist 2 will have a strong attention to detail and be process oriented, ensuring customer expectations are met. Experience with Salesforce, Oracle, and Excel is a plus.

Responsibilities

• Supporting the sales and support teams with general operations to help reach company objectives.
• Being a point of contact for the department.
• Proactively working towards efficiencies within the role over time.
• Answering email messages and processing cases.
• Regularly review and update documentation as needed for process improvement.
• Contacting customers to obtain missing information.
• Maintain and update customer records.
• Communicating internally important feedback from customers.
• May cover the responsibilities of other associates in department as needed.
  
  

Duties Specific To Customer Operations

• Process Customer Operations tasks including:
• Buyouts
• Activations
• Bank Account updates
• Fee management
• Deactivations
• Device management
• Customer account updates
• Other tasks within Shared Services group
  
  

Preferred Skills

• Big picture thinking
• “Go getter” attitude to improve or streamline process
• Strong ability to multi-task across multiple functions of many roles in the department
• Team player – ability to collaborate with different functions in the organization
• Demonstrated ability to meet deadlines and requires minimal supervision
• Handle and prioritize simultaneous requests
• Strong problem-solving skills
• Ability to communicate effectively across all levels of the organization
• Ability to navigate through the various systems performing multiple tasks
• Entrepreneurial spirit and willingness to roll up sleeves to get the (right) job done.
• Ability to drive results and work collaboratively in a fast-paced environment where continuous innovation is desired.
• Great track record of working with cross-functional teams: people want to work with you again.
• Passion for solving problems (large and small.)
• Attention to detail and high level of accuracy.
• Ability to meet and exceed deadlines with composure.
  
  

Why Choose Cantaloupe

We offer competitive benefits not just limited to compensation but also offer:

• Medical, Dental, & Vision Benefits coverage, plus additional benefits (Life Assistance Program, Financial Wellness, and Nutritional Counseling)
• 401(K) with employer match effective upon first day of employment
• 18 days PTO + (9) Observed Company Holidays
• Tuition Reimbursement
  
  

As part of our commitment to maintaining the highest standards of financial integrity, this position may also involve responsibilities related to SOX compliance.