Transitional Housing Program Assistant

Job Title: Transitional Housing Program Assistant

Reports to: Housing Director

FLSA Code: Full time, Non-exempt

Hours: 40 hours a week

Program Area: Adult Service Network (ASN)

We Are Breakthrough Adult Service Network

Breakthrough offers a new model for homeless services. We are intentional about treating every person in need with dignity and respect, so they receive much more than a bed to sleep in—they receive the tools necessary to achieve self-sufficiency.

Breakthrough’s women and men's transitional housing shelter first aim to meet immediate needs of food and shelter through our kitchens, on-site laundry and showers. Guests then receive on-site primary and mental health care, employment training, and housing search assistance and placement.

Position Summary

Demonstrating the mission and vision of Breakthrough Urban Ministries, the Program Assistant serves to ensure the health and safety of each individual seeking shelter and other supportive services by promoting growth, recovery, and self-sufficiency.

Essential Responsibilities/Functions

• Meet with guests in Transitional Housing Program in partnership with case manager to facilitate transition from crisis to stability
• Conduct intake and follow preventative procedures with all individuals entering the facility during the shift
• Provides supportive services to residents as needed/deemed appropriate to support their goals towards self-sufficiency
• Enforce all rules and regulations of Breakthrough’s Homeless Intervention Program
• Coordinate, cooperate and communicate with other staff, guests and partnering agencies in a positive, effective, and professional manner
• Enter participant information into the Salesforce/HMIS database in a timely matter and update as needed in accordance with Breakthrough’s established guidelines.
• Complete required documentation, log, etc. during scheduled shift
• Assign guests chores, provide instruction/education and monitor to ensure task completion
• Conduct bed/room inspections as required
• Ensure all guests have access to showers and all necessary items for a comfortable experience.
• Perform other duties as assigned
  
  
  

Demonstrated Values

• Independently follows agency policy and procedures
• Follows through with commitments including meeting established timelines
• Identifies and resolves difficult issues
• Works effectively with diverse staff, communities, and population served
  
  
  

Qualifications, Knowledge, Skills & Abilities

• A minimum of a high school diploma or equivalent; some college course work preferred
• At least one year of directly related experience or minimum of 2 years of customer service experience
• Knowledge of standard case management protocols
• Experience with Microsoft Office, as well as the willingness to become proficient in other software packages and programs
• Ability to demonstrate strong interpersonal skills, professionalism, and problem-solving abilities
• Ability to use initiative, discretion and independent judgment in making decisions
• Promotes customer care through all actions and behaviors
• Project a professional image to all internal and external customers ensuring correct grooming
• Ability to demonstrate initiative and follow through and be comfortable working in a changing environment
• Demonstrates willingness to consistently improve work performance through their relationship and guidance
• Must possess an accurate and informed understanding of cultural and urban realities, especially as related to youth, families, poverty, and community development
• Must have a valid driver’s license
  
  
  

SUPERVISION

This position has no direct reports

Physical Requirements And Working Conditions

Work Environment

While performing the duties of this job, the employee will work in a multi-purpose facility and/or outdoors and thus will be exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate but can be high depending on the activities in the facility.

Physical Demands

While performing the duties of this job, the employee is frequently required to walk and/or sit; use hands and fingers to feel objects, tools or controls, reach with hands and arms; balance; stoop; regularly talk or hear. The employee must be able to bend, stoop, pull, lift as well as have overhead extension of arms. Must be able to stand for long periods of time; be able to lift, carry or move at least 50 pounds. Must adhere to proper handling and lifting techniques. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations will be provided to enable individuals with disabilities to perform the essential functions

Equipment Used

The employee will generally use general office equipment including but not limited to telephone, computer, calculator, copier, overhead projector, paper shredder, paper cutter, and filing systems.

Safety Requirements

Prior to the first day of work, must complete a criminal background and sex offender clearance.

Benefits

• Medical - We offer group medical benefits through UnitedHealthcare to full-time employees. You have the option of choosing between a PPO or HMO plan. We pay the full cost of an employee single coverage. There is a cost per pay period for coverage for family (i.e., employee plus spouse; employee plus child(ren) or employee plus spouse and child(ren).
• Dental – We offer group dental benefits through UnitedHealthcare to full-time employees. You have the option of choosing between a PPO or HMO. This is an employee paid benefit.
• Vision - We offer group vision benefits through UnitedHealthcare to full-time employees. This is an employee paid benefit.
• Life - Through UnitedHealthcare, we offer full-time employees term life insurance to the employee’s family in case of death. The cost of this benefit is paid fully by the organization.
• Short and long-term disability - If you become disabled, UnitedHealthcare provides both short-term and long-term disability insurance to full-time employees. The cost of this benefit is paid fully by the organization.
• 401 (k) Plan - We offer a 401(k) plan which is a tax-deferred annuity to assist full-time employees in planning for retirement. We match 50% of your contribution up to a total of 3% of your base salary.
• Section 125 Plan (FSA) - Through TASC, we allow full-time employees to make contributions toward premiums for medical insurance, out-of-pocket medical expenses, dependent care expenses, and/or transit and parking on a “before tax” rather than an “after tax” basis.
• Vacation Days - Full-time employees in this position are eligible to accrue vacation days at a rate of 6.67 – 13.33 days per month based on tenure with the organization.
• Personal Days - Full-time employees in this position are eligible for up to 3 personal days annually, pro-rated in year one.
• Sick Days - Full-time employees in this position are eligible for up to 10 sick days annually, pro-rated in year one.
  
  
  

Compensation

$18/hr-$20/hr