Business Technology Advisor (BTA)

Description

About Tech-Keys

Tech-Keys is a rapidly growing MSP that delivers proactive, relationship-driven IT services with a strategic edge. We’re not here to “keep the lights on”—we’re here to drive value. With a relentless focus on improvement and business alignment, we help our clients turn IT from a cost center into a competitive advantage.

The Opportunity

We’re looking for a Business Technology Advisor (BTA) who is equal parts technical expert and trusted client partner. This role requires someone who is deeply familiar with IT infrastructure and systems but who also thrives in front of clients—guiding them through digital transformation, optimization initiatives, and long-term IT planning.

This is not a reactive account management role. As a BTA, you’ll be a strategic advisor and the face of Tech-Keys to your clients—helping them understand their environments, solve big problems, and make smart decisions about their technology investments.

Requirements

Must-Have Qualifications

• 3+ years of experience in IT consulting, technical account management, or similar client-facing roles.

• Strong understanding of networking, infrastructure, cloud services, cybersecurity, and Microsoft ecosystems.

• Exceptional written and verbal communication skills, including comfort presenting to executive stakeholders.

• A passion for solving complex business problems through technology—and the strategic mind to anticipate needs before they arise.

• Ability to multi-task, self-prioritize, and work independently in a high-demand, fast-moving environment.

Preferred

• Experience in a Managed Service Provider (MSP) environment strongly preferred.

• Technical certifications (e.g., CompTIA, Cisco, Microsoft, AWS) a plus.

• Experience with MSP tools (e.g., ConnectWise, IT Glue, BrightGauge, etc.).

Expected Outcomes

What You’ll Do

Strategic IT Advising

• Lead regular client-facing technology review sessions (QBRs, roadmap planning, etc.)

• Evaluate client infrastructure and service history to develop strategic initiatives and long-term roadmaps.

• Actively seek ways to improve client operations through automation, standardization, and smart investment.

Client Communication & Relationship Building

• Serve as the key point of contact for strategic-level conversations with clients.

• Act as a translator between technical teams and business leaders—breaking down complex technical concepts into actionable business guidance.

• Build and maintain strong, trust-based relationships with client stakeholders, including C-level executives.

Technology Alignment & Best Practices

• Assess client environments for gaps, risks, and misalignment with Tech-Keys’ standards.

• Recommend solutions that improve security, scalability, and efficiency across client systems.

• Partner with internal engineers, project teams, and service desk to align recommendations with execution.

Proactive Planning & Reporting

• Monitor support trends, lifecycle issues, and usage data to forecast risks or recommend future investments.

• Develop and deliver clear, visually impactful documentation and reporting (roadmaps, lifecycle plans, budget forecasts, etc.).

• Track client KPIs and satisfaction metrics to ensure continued alignment and success.

Compensation & Benefits

• Health, Dental, Vision & other additional benefits 
• 401K (With 4% Match) eligible after 90 Days
• Generous PTO

Interview Process

1. Apply to the position, upload your resume, and answer the questions in the application. 
2. Upon reviewing your resume, we'll send you an email with a link to a perform a one-way video interview. 
3. Upon reviewing the video interview, we'll email you asking to setup an in-person interview. 
4. After the interview we will email you asking for references. 
5. We will call you letting you know our decision and discuss compensation. 
6. At any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered!