Client Support Specialist at Media Cause

Media Cause is an award-winning, mission-driven marketing and creative agency that helps nonprofits grow and accelerate their impact. We take a people-first approach to developing powerful creative, scalable growth strategies, and targeted communications that connect with individuals across their entire supporter journey: from awareness and recruitment to fundraising and advocacy, and every touchpoint in between.

As of 2025, Media Cause consists of 50+ full-time employees along with a network of talented consultants. We have offices in Washington DC, Atlanta, and San Francisco, as well as many team members who work remotely on a permanent basis. Our agency has grown in size every year since our founding, landing on the Inc. 5000 list for the fastest-growing private companies in America three times. We have built a strong business, although impact will always be our North Star. In addition to winning a number of creative and effectiveness awards for our client work, Media Cause was also honored by Inc. Magazine with a Best In Business Gold Award for our positive impact on our community, our industry, and society as a whole.

About the Role

We’re seeking a reliable and adaptable Client Support Specialist to join our team. This role involves supporting customer needs through various communication channels, managing incoming orders, and collaborating with internal teams to ensure a smooth customer experience. The ideal candidate is detail-oriented, comfortable working in a dynamic environment, and enjoys problem-solving.

This opportunity arises due to an upcoming team transition, and you’ll be joining a stable, collaborative group in a setting where flexibility and teamwork are highly valued.

Key Responsibilities

• Respond to customer inquiries and provide timely, accurate information.
• Manage and process incoming orders through multiple platforms.
• Address and resolve order-related issues, escalating when necessary.
• Coordinate with internal departments to ensure customer expectations are met.
• Maintain accurate records and documentation.
• Support cross-functional communication with sales, operations, and other teams.
• Utilize internal systems and customer portals to manage order flow and updates.

Qualifications

• Previous experience in a customer support or order management role preferred.
• Strong communication and organizational skills.
• Ability to manage multiple tasks and adapt to shifting priorities.
• Familiarity with business systems and tools (ERP experience a plus).
• Manufacturing or distribution background is helpful.
• Bilingual skills are a plus.

Benefits Overview

We offer a competitive benefits package designed to support your health, well-being, and financial goals. Options include:

• Health and wellness coverage
• Financial and retirement planning support
• Paid time off and holiday benefits
• Additional voluntary programs and resources

Our benefits are designed to offer flexibility and meet the diverse needs of our team members.

Pay Details: $27.00 to $33.00 per hour

Equal Opportunity Employer/Veterans/Disabled