Senior Software Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

RICS Software, part of the Fullsteam organization, is a POS and Inventory Control platform for footwear, apparel, and accessory retailers as well as single-store, multi-store, and franchises. RICS provides easy to implement, learn, and use Point Of Sale, Inventory Management, and Reporting tools, as well as full-service on-boarding and live support 7 days a week. Using the RICS solution empowers retailers to make smarter buying, inventory, and selling decisions. RICS also helps retailers save time, spend less, and sell more. RICS integrates with other systems to enable retailers to grow their businesses, such as e-Commerce, accounting, open-to-buy, and product catalog data (SKU's, images, UPC's, descriptions, etc.). Additionally, RICS offers a downloadable Mobile POS App for off-site use, and anywhere in-store.

The Senior Software Engineer is a key member of the Product team, responsible for designing, developing, and delivering high-quality software solutions that support client acquisition, retention, and overall product value. With expertise in multiple programming languages and development platforms, this role leads the execution of complex development tasks while mentoring junior engineers and promoting best practices in Agile, DevOps, and secure coding. 

The Senior Software Engineer collaborates cross-functionally to resolve client issues, drive technical innovation, and support continuous improvement across the organization. Strong communication, project management, and problem-solving skills are essential, as this role influences product direction, ensures timely delivery of scalable solutions, and contributes to a culture of technical excellence and shared success. 

Primary Responsibilities:

• Understand RICS business processes and product architecture, source code, features, and value to collaborate in planning and delivery of software development projects/tasks. 

• Participate in Agile and SCRUM meetings by providing clear communication of research results, technical knowledge, industry insights and status updates to prioritize work, identify risk, and project status to deliver projects/task on-time.  

• Implement modern DevOps practices to automate manual processes and assist with incident avoidance, support, and troubleshooting of development applications, platforms, and tools. 

• Design, develop, validate, and release software code using engineering skills as part of an Agile team. 

• Design and implement monitoring solutions to ensure security compliance and prevent product issues or outages to maintain security and service level agreements. 

• Provide accurate estimates for software development projects/tasks to enable on-time delivery of product solutions. 

• Participate in continuous improvement of development best practices and product architecture. 

• Evaluate both existing and emerging technologies and deliver proof of concepts that demonstrate and evaluate value creation for clients and/or the RICS organization. 

• Perform root cause analysis for reported production issues with clearly defined investigation steps, results, and recommendations using logs, internal tooling, and source code, while proactively identifying opportunities for improvement. 

• Maintain accurate records in software development management tools. 

• Mentor Junior Software Developers to encourage professional and technical growth. 

• Collaborate with other functions across the RICS organization to drive product understanding and identify product improvements. 

• Lead and manage projects and contribute to the growth and development of every person while realizing ambitious shared goals. 

• Take focused initiatives and facilitate broad organizational impacts. 

• Improve cross-functional performance through conflict management of essential strategy, process, people, and technology decisions. 

• Coach and model expected process, task, and work behaviors with colleagues. 

• Delegate tasks and assist team members to complete work on time. 

Minimum Qualifications:

• 5-7 years of experience in each of the following languages: C# and JavaScript/TypeScript  

• 3-5 years building REST API webservices 

• 1-2 years of experience building web applications using React  

• 1-2 years of experience with .NET / .NET Core, including Multi-threading/parallelism 

• 1-2 years of experience with Microsoft Azure 

• 1-2 years of building and deploying .NET MAUI-based apps. 

• Strong debugging skills: visual debugger, log statements 

• Skilled at translating unexpected code states/transitions into reproduction steps 

• Knowledge of event loops and async coding patterns 

• Experience with package managers (i.e. NuGet) 

• Working knowledge of web protocols: HTTP 

• Working knowledge of CosmosDB 

• Experience with Unit Testing frameworks XUnit, or Jasmine  

• Experience with mocking frameworks Moq, and or Jasmine spies 

• Experience manipulating web request/responses with Fiddler  

Desired 

• Experience in the Retail POS & Inventory Management industry 

• Understanding of security boundaries, permissions models, and window management in supported OS 

• Experience using Azure DevOps 

• Familiarity with Application Insights 

• Familiarity with TestFlight 

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.