Director of Sales Operations - Remote

Director of Sales Operation - Remote  position with New Era Technology offers you the following:

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 29 PTO Days including company holidays

The Director of Sales Operations & Effectiveness is a key leadership role responsible for optimizing the sales organization’s performance through strategic planning, operational efficiency, and analytics. This leader will align go-to-market teams, streamline sales processes, build effective tools, manage sales support functions, and drive data-informed decisions. This role is both strategic and hands-on—delivering results across inside sales, sales enablement, quoting, renewals, systems, and cross-functional collaboration.

PRIMARY DUTIES:

Strategic Sales Operations Leadership

• Define and lead the vision for scalable and effective sales operations that support growth goals.
• Collaborate with Sales, Marketing, Customer Experience, and IT to enhance go-to-market (GTM) performance.
• Develop and manage performance KPIs, dashboards, and reporting frameworks for sales leadership.
• Drive rhythm-of-business including pipeline reviews, forecasting cadence, and executive reporting.

Process Optimization & Infrastructure

• Design, implement, and refine sales processes to improve accuracy, forecasting, efficiency, and scalability.
• Ensure seamless integration and optimization of CRM (e.g., HubSpot or ConnectWise) and sales technology. Tech stack responsibility.
• Champion continuous improvement practices across sales workflows and operational execution.

Team Leadership & Sales Support

• Build, lead, and develop a team across quoting, renewals, and sales support functions.
• Evaluate and optimize existing sales support infrastructure across multiple U.S. locations.
• Support Outside Sales and House accounts with tactical resources and account-level coordination.
• Guide pre-sales quoting processes and Managed Services client support including account reviews and roadmap tracking.

Sales Effectiveness & Enablement

• Lead the development and execution of sales tools, playbooks, and enablement strategies.
• Coordinate resources and execution for agreement renewals and managed service retention.

Data & Reporting

• Analyze sales data and market trends to generate insights and recommendations.
• Monitor performance across quoting, pre-sales, renewals, and inside sales.
• Deliver actionable business intelligence to sales leadership to support decision-making.

 COMPETENCY:

• Strong leadership experience managing cross-functional sales support teams.
• Proven track record of driving process improvements, revenue growth, and operational efficiencies in a sales environment.
• Excellent analytical and problem-solving skills; advanced Excel and BI tool proficiency.
• Deep experience with CRMs (ConnectWise, HubSpot) and sales tech stack (forecasting, quoting, automation tools).
• Highly organized with ability to manage multiple projects and priorities in a fast-paced environment.
• Strong interpersonal and communication skills with the ability to influence at all levels.

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Business, Finance, Marketing, or related field preferred.
• 10+ years of progressive experience in sales operations or sales management, with 5+ years in a leadership capacity.
• Proven success in high-growth, B2B technology or professional services organizations.

PHYSICAL DEMANDS: 

• Regular use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Regular, repetitive movements such as typing, mouse movements, and scrolling. Ability to hear and understand spoken communications, both in person and via remote communication tools (e.g., phone, video conferencing).
• Ability to communicate effectively verbally and in writing.
• Ability to see and read computer screens and printed documents, as well as adjust focus. This includes prolonged periods of looking at a computer screen.
• Ability to travel to meet with clients or attend industry events.

WORK ENVIRONMENT: Remote

EXPECTED HOURS OF WORK: Monday – Friday, 8am – 5pm, plus overtime as needed. 

TRAVEL: Up to 15% travel

SALARY: The base salary range is $125,000 to $145,000 (depending on experience), plus eligibility for a 10% annual bonus program.