Offer summary

Qualifications:

2–4 years of experience in IT Support, Help Desk, or Desktop Support roles., Solid knowledge of Windows 10/11 and PC imaging processes., Experience supporting end users and resolving hardware/software issues., Advanced English skills for communication with users and stakeholders..

Key responsibilities:

Configure and image Windows 11 devices for deployment.

Assist users with profile setup and application reinstallation.

Perform in-place upgrades from Windows 10 to Windows 11.

Provide Level 1 and 2 support for installation and configuration issues.

Job description

🚀 IT Support Technician – Windows 11 Rollout (Contract, Remote)

Join Launchpad’s IT team and play a key role in our Windows 11 rollout project. We're looking for a hands-on technician who thrives in fast-paced environments and enjoys helping users get up and running quickly and smoothly. If you love problem-solving, tech configuration, and direct user support, this role is for you.

🗓 Start date: July 7th, 2025
📆 Contract length: 3 months (high potential for extension)
🌐 Work hours: Monday to Friday, 8–5 PST (fully remote)

🛠️ What You’ll Be Doing

Image and configure Windows 11 devices for seamless deployment
Assist users with profile setup and reinstalling critical applications
Perform in-place upgrades from Windows 10 to Windows 11
Provide Level 1 and 2 support for installation and configuration issues
Log, track, and communicate recurring issues to the IT team for resolution

✅ What You Need to Succeed

Must-haves

2–4 years in IT Support, Help Desk, or Desktop Support roles
Solid knowledge of Windows 10/11 and PC imaging processes
Experience supporting end users and resolving hardware/software issues
Advanced English (written and verbal) – daily communication with users and IT stakeholders

Nice-to-haves

Familiarity with SCCM, Intune, or MDT
Certifications such as CompTIA A+ or Microsoft
Experience with OS upgrades at enterprise level

🧭 What to Expect from Our Hiring Process

We aim for a quick, friendly, and insightful selection experience:

Initial Interview (60 min) – with our Talent Acquisition Specialist
Culture Fit Chat (30 min) – with our Team Engagement Manager
Final Interview (60 min) – technical questionnaire with the Hiring Manager

🌟 Why Join Launchpad?

At Launchpad, we believe people come first. We build teams that deliver real impact and value, and we make sure they enjoy the journey. Here's a taste of what you’ll get: