Offer summary

Qualifications:

Bachelor's degree in Computer Science, Electrical Engineering, or related field., 4-5+ years of experience in Tier 3 technical support or similar roles., Proficiency with troubleshooting complex software and system issues., Knowledge of cloud platforms (Azure, GCP, AWS), databases, and programming languages like Java and Python..

Key responsibilities:

Provide Tier 3 technical support to customers and internal teams.

Troubleshoot and resolve complex software and system issues.

Collaborate with support teams and developers to diagnose and fix problems.

Develop and update technical documentation and troubleshooting guides.

Job description

We’re seeking a talented Technical Support Engineer (with DevOps Experience) to join our team and work on a long-term project. If you have a background in a support role and the ability to identify and resolve unique problems effectively, take your chance to apply.

Why Join Exadel

We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.

From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.

What powers it all? Our people are ambitious, collaborative, and constantly evolving.

About the Client

The Culient is a custom software development company committed to providing quality IT solutions that facilitate and add value to clients’ businesses. They offer a full spectrum of custom software services, including web and mobile application development.

What You’ll Do

Provide Tier 3 technical support for customers and internal teams
Troubleshoot and resolve complex technical issues related to software and systems
Work with Tier 1 and Tier 2 support teams to escalate issues as necessary
Collaborate with software developers and other technical support engineers to resolve issues and provide solutions
Analyze system logs and diagnostic data to identify and diagnose issues
Reproduce Issues identified at the customer’s site in order to identify the root cause
Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides
Stay up-to-date with the latest technologies, industry trends, and best practices related to Tier 3 technical support

What You Bring

Bachelor's degree in Computer Science, Electrical Engineering, or a related field
4/5+ years of background in Tier 3 technical support or a related field
Experience with troubleshooting complex software and system issues
Competency in Database Platforms (such as Oracle, Snowflake, and Postgres), Big Data Platforms (such as Databricks, Hadoop, and Spark)
Proficiency in Cloud environments (Azure, GCP, AWS) and Docker, Kubernetes (good knowledge of architecture and components, troubleshooting skills)
Familiarity with programming languages such as Java, Python
Knowledge of operating systems, databases, and networking protocols
Ability to work independently and in a team environment
Demonstrated ability to learn quickly and adapt to changing technologies and customer requirements
Strong analytical and problem-solving skills
Being open to on-call 1-2 times a month

English level

Upper-Intermediate

Legal & Hiring Information

Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs

Advantages of Working with Exadel

Exadel is a global company, and benefits can vary depending on your location and contract type. Your recruiter will provide specific information about the benefits available to you.