Offer summary

Qualifications:

Minimum one year of customer service experience., Post-secondary education or equivalent., Proficiency in Word, Excel, and Outlook at an intermediate level., Strong communication skills for phone conversations and documentation..

Key responsibilities:

Conduct phone interviews to collect medical and lifestyle histories.

Provide high-quality customer service to clients and applicants.

Schedule and follow up on telephone interviews, ensuring confidentiality.

Collaborate with team members to maintain quality standards.

Job description

Description

Position at Dynacare

Job Posting: Tele-Interviewer, 100% Remote

Where YOU work, makes a difference.

Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

The position is 100% remote, with benefits, and training paid by the employer.

Are YOU our next Tele-Interviewer?

As a Remote Tele-Interviewer, you are responsible for providing the highest level of customer service to our clients in the insurance industry. Working from home, you will be focused on completing medical and lifestyle history questionnaires over the phone with insurance applicants and scheduling the telephone interviews. You will be working as part of a team of tele-interviewers, staying connected online with all team members, and assisting in building a positive team environment and maintaining quality metrics. You play an important role in providing a level of customer service that will create the best possible client experience.

Status-12-month full time contract

Shift-Tuesday to Friday 2 PM-10 PM and Saturday 9 AM -5 PM

Discipline-Tele-Interview

Work Style-100% Remote

Available positions- 1

Deadline for Internal Applicants-Sunday, July 13 at 5 PM EST

Why Dynacare is an amazing place for YOU:

Join an award-winning "Top Employer" with meaningful and impactful career opportunities.
Access a health and wellness benefits program that supports you and your loved ones.
Grow and thrive with a dynamic, successful company through internal mobility opportunities.
Invest in your future through RRSP match benefits and an employee stock purchase program.
Experience a collaborative, diverse workforce that prioritizes dignity and respect for all.

What YOU will be doing:

As a work from home Tele-Interviewer, you will be part of a call center team, collaborating to provide a high level of customer service to our clients in the insurance sector, and their insurance applicants. A tele-interviewer is responsible for:

Interviewing insurance applicants to collect their medical and lifestyle history by completing insurance questionnaires.
Providing positive client experience.
Assisting the team with the scheduling of tele-interview appointments based on applicant and interviewer availability.
Following up with applicants any time there is missing or additional information required further to the completed questionnaire, while respecting the confidentiality of their private information.

What YOU bring to the role:

• Minimum one (1) year of experience in a customer service-related role.
• Demonstrated proficiency with Word, Excel, and Outlook at an intermediate level.
• Ability to speak with confidence on the phone and document simultaneously.
• Ability to prioritize and work in a results-oriented environment.
• Ability to work alone or in a team to achieve departmental objectives.

Assets

Any other spoken/written language
An interest in continuous learning

Education

Post-Secondary

Passionate about supporting healthy lives with commitment and care?

Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

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