Sales Operations Specialist

About our team

The Life Sciences team at LexisNexis Reed Tech serves manufacturers and distributors of drug and biologics products by offering solutions that help facilitate the collection, transformation, and submission of regulatory data to Health Authorities. Through deep industry expertise, analytics and insights, we empower clients to survive and thrive in the new, the now, and the unknown. If you are an energetic, self-motivated individual who is energized by providing solutions that help pharmaceutical manufacturers make our world a safer place, than this is the role for you.

About The Role: Sales Operations Specialist 

Our Life Science team is seeking a strong candidate for its Sales Operations team. As an individual contributor, you will work closely with colleagues in Horsham, PA and across Reed Tech Commercial Operations colleagues worldwide. This Commercial Operations team works diligently to support global Sales and CSM teams on multiple fronts. 

This position will be responsible for providing day-to-day support to internal clients. This role partners closely with the Sales and CSM teams as well as other departments to support deal flow, curate Salesforce materials, process orders and invoicing, and deliver regular variable compensation payments. 

Responsibilities: 

• Sales Orders and Deal Flow: Monitor Salesforce content to identify and address quality issues, training needs, and Salesforce requirements. Assist with order management and invoice requests to ensure high quality, timely submission and delivery to client. 

• Variable compensation: Execute monthly/quarterly calculations for review, implement annual changes as part of GTM exercises. 

• Salesforce/CPQ oversight: Maintain users, train new starters, create reports and dashboards as needed by the businesses, act as point of contact for business unit issues, manage and resolve user support cases, train new joiners on proper Salesforce use. 

• SFDC Data Hygiene: The Sales Operations Specialist is responsible for ensuring accurate, complete, and up-to-date Salesforce data across the commercial organization by managing data hygiene processes, supporting pipeline reviews, and enabling consistent reporting that supports strategic sales decisions. 

• Process Optimization Projects: Represent commercial org as it relates to processes being documented/optimized across areas of responsibility; constantly explore and execute ways to streamline and simplify commercial processes, especially those that take commercial team member time away from working with clients and prospects. 

Requirements:

• Proven experience in commercial operations, sales operations, or related fields 

• Bachelor’s degree 

• 6+ years experience in Sales Operations 

• Experience with Salesforce and CPQ required, experience with Power BI and/or Tableau preferred 

• Strong time management skills, very decisive and results oriented with the ability to work under tight deadlines 

• Excellent attention to detail and follow-up skills are essential 

Work in a way that works for you

We promote a healthy work/life balance across the organization. We will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

LexisNexis Reed Tech brings clarity to innovation for businesses worldwide. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations, and ultimately achieve a competitive advantage for their business. Our Reed Tech suite of SingleSource™ for Medical Devices, SingleSource™ for Drug Products, and Navigator™ for Drug Labels enables life sciences companies to create product data management strategies and meet compliance deadlines on time. We are proud to directly support and serve these innovators in their endeavors to better humankind. For more information, please visit www.reedtech.com