Epic Application Analyst Lead - Willow Ambulatory and Specialty Pharmacy

Welcome to Ovation Healthcare!

At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com.

Job Summary

The Epic Willow Ambulatory/Specialty Pharmacy Analyst is responsible for enhancing, maintaining, and supporting the Epic Willow Ambulatory and Specialty Pharmacy modules and workflows. This role involves performing in-depth analyses of patient and staff workflows, providing informed recommendations and solutions that align with the organization’s business requirements, and focusing on improving the patient experience.

The Application Analyst Lead provides advanced technical support and leadership for complex clinical and business applications, ensuring optimal performance and alignment with organizational needs. This role leads application administration efforts, coordinating team resources to analyze user needs, implement and optimize systems, and troubleshoot technical issues.

As a team leader, the Application Analyst Lead prioritizes tasks, manages work plans, and facilitates communication across teams to meet deadlines and resolve escalated issues. This position ensures seamless integration of applications with cross-functional systems and guides projects or project tasks to successful completion.

Education

• Preferred: Bachelor’s degree with 3 years of relevant experience

• Acceptable: Associate’s degree with 8 years of relevant experience, or high school diploma with 13 years of relevant experience

Experience

• Certification in Epic Willow Ambulatory at a minimum.  Will also require Willow Specialty Pharmacy or Health Planet Certification

• Proven experience in Epic Pharmacy build, application support, triage, and troubleshooting

• Certification in Willow Inventory preferred

• Strong working knowledge of retail pharmacy, clinical, and/or specialty pharmacy workflows

Licensure/Certification/Listing

• Valid Driver’s License

• Must satisfactorily complete required Epic certification testing

• Must maintain Epic certifications

Essential Job Functions

• Thorough understanding of Epic Willow Ambulatory and Specialty Pharmacy workflows for patient outreach, medication therapy management, prior authorization, therapy compliance, and prescription dispensing.

• Collaborates with internal and external technical and end-user groups to ensure applications and third-party systems meet the organization’s clinical and business needs

• Maintains knowledge of new technical concepts and solutions and their application to healthcare; assists with implementation and support of third-party systems

• Performs in-depth analysis of end-user department workflows, data collection, report details, and other technical issues related to design and build decisions

• Conducts complex qualitative and quantitative analysis on data and information collected during application data collection/gathering

• Converts/translates business and clinical functionalities into system configurations and validates workflows

• Plans, prepares, and executes test scripts for application testing, new release testing, integration testing, and user acceptance testing

• Documents test results, design, change control, system problems, and internal procedures according to departmental standards

• Provides technical application support, triage, and troubleshooting for complex applications; participates in on-call coverage for off-hours and application validation during scheduled downtimes

• Monitors systems for data quality, efficiency, operation, and data integrity, and appropriately escalates issues/problems

• Ensures all aspects of the application integrate with other cross-functional applications used by the organization

Knowledge, Skills, and Abilities

• Ability to multi-task with excellent attention to detail

• Superior analytical, problem-solving, research, and decision-making skills

• Proven track record of academic and/or professional success

• Knowledge of business or clinical processes and workflows

• Strong communication, prioritization, and follow-up skills

• Willingness to address issues and take ownership, knowing when and how to escalate issues

• Ability to work independently and collaboratively in a team environment

• Proficiency in using a computer for tasks such as creating/evaluating workflow diagrams, testing, and creating documentation