Market Delivery Lead

Role title: In-Market Delivery Lead

Location: DRC (Democratic Republic of Congo)

Duration: 12 months

Role purpose:

• Serve as the single point of contact (SPOC) for representing Company within the local market, driving local execution of priorities, and managing relationships across functional levels.
• Coordinate and manage local market deliverables to support projects covering service configuration, system integration, testing, and production releases.
• Support Agile Release Trains (ARTs) and project teams by aligning and tracking local dependencies and ensuring delivery milestones are met.
• Maintain and manage local Jira boards; oversee planning and execution in line with Agile (SAFe) frameworks, including participation in PI planning, stand-ups, and backlog grooming.
• Lead on-site delivery for key initiatives such as system upgrades, hardware rollouts, and cloud-based solution deployments.
• Organize and drive monthly local service delivery SteerCos, including agenda setting, deck preparation, action tracking, and risk/escalation management.
• Monitor and report on performance metrics, including project milestones, local market NPS, incident SLAs, and Agile KPIs such as predictability and delivery yield.

Key accountabilities

1.Impact on the business

• Weekly clarification for local resources of actions and dependencies for new service launches (functional, non-functional and operational).
• Tracking the Jira boards
• Weekly prioritisation with Delivery Squads to track and manage local market delivery activities for local resources.
• Weekly co-ordination of local market activities to support execution, i.e. User Acceptance Testing, Functional Clarifications, Technical Documentation Required.
• Support Operations Change Management with Release Planning and co-ordination to facilitate delivery to production.
• Timely engagement of relevant local regulatory, compliance and security and business stakeholders.
• Reduced transfer delay and friction in the service delivery approach.
• Local market acceptance of deliverables meet functional, non-functional, security, operational and regulatory standards.
• Delivery and alignment of plans, work package effort estimates, resources and skills required from local markets are effectively articulated and managed.
• Market representation, support and guidance within companies Agile processes, operational support processes and change requests.

2. Customers, supplier and third parties

• Strengthened Market communication plan (feedback loop, scheduled communications/reporting, issue escalation) with local Engineering, Commercial and Ops teams to identify local Market changes and enable Market support for Core Delivery Programmes
• Inform stakeholders of changes in local market dynamics, business strategy, competitive market

3. Leadership and teamwork

• Co-ordinate and regular Market governance meetings.
• Drive a service mentality and collaboration approach in relationships between company and markets.

4.Innovation and change

• Manage and track local market change requests, to ensure effective ownership and delivery
• Identification and drive of local process, product or service improvements to maximise delivery capability.
• Influence existing market standards, processes and procedures and facilitate the generation of ideas from the team members.

5. Communication

• Agree, develop and manage communications plan for Market stakeholders to mitigate upstream risks and delays due to poor dependency management and resource availability.
• Escalation of issues and Risks to the delivery squads, scrum masters and Programme Managers to support the resolution of issues in a timely manner.

Knowledge and experience

• Strong Demonstrable competence in Project management (Waterfall and Agile), stakeholder and vendor management.
• Subject matter knowledge of mobile payments Applications and HW covering deployment, configuration, test and release.
• Provision of broad technical and business knowledge and understanding of mobile telecommunications, mobile payments or other similar financial systems.
• Remote working experience Use of excellent communication and decision-making skills with sufficient understanding and ability to balance multiple conflicting interests.
• Excellent verbal and written communication skills.
• Ability to prepare and present materials (reports and presentations)

Must have qualifications and experience:

• Project Management Experience including international suppliers or markets minimum 3 years
• Project Management Qualification PRINCE 2, APMP or equivalent
• AGILe certification, SAFE referred
• Communication and relationship management experience to executive level (3 years)
• Excellent problem analysis and resolution skills to support work in reactive and proactive environments
• Experience managing complex projects (3-5 years)
• Experience working and managing teams remotely (3 years)

Desirable

• Mobile Payment / Fintech Project Experience or Financial Services Experience (2 years)
• Service Delivery Qualification ITIL
• AML Qualification - ICA Certificate in Anti Money Laundering Awareness
• Programme Management Qualification MSP
• AGILE experience Srum Master or equivalent capacity
• AGILE experience in the use of AGILE tools, i.e JIRA