Branch Teller at Mukuru

Join Mukuru – where innovation meets impact.
Mukuru is a fast-paced and rapidly expanding fintech business on a mission to simplify money transfers and financial access across Africa. We’re looking for a Branch Teller to be the friendly face our customers trust and rely on.

This role is about more than processing transactions — it’s about accuracy, compliance, and outstanding customer care. You’ll help customers send and receive money, detect potential risks, and ensure we remain compliant, efficient, and professional at all times.

Responsibilities

Process Transactions with Accuracy

• Execute remittance transactions quickly and precisely using the Mukuru system.

• Ensure documentation provided by customers is valid and fully compliant with legal and company standards.

• Stay alert and escalate any suspicious or potentially fraudulent documents to the Branch Manager immediately.

Stay On Top of Compliance

• Keep up to date with foreign exchange regulations and FICA requirements.

• Perform system tests and assessments regularly — achieving 100% is a must.

• Remain competent and current by passing all assigned tests and modules.

Take Ownership of Your Role

• Manage your own stock and balance your float daily with precision.

• Maintain knowledge of the Cash Stops App and ensure it is used correctly.

• Deliver accurate information to customers, based on formal training and current company guidelines.

Deliver Exceptional Customer Service

• Build trust and rapport with every customer.

• Communicate clearly and professionally — both face-to-face and over the phone.

• Represent the Mukuru brand with pride and professionalism.

Grow and Develop

• Take charge of your own learning and development.

• Participate in continuous training and feedback sessions.

• Attend refresher courses and remain certified through internal Mukuru assessments.

Requirements

Education & Training

• Grade 12 / Matric or equivalent (Essential)

• Mukuru Forex Consultant Training Course (Essential)

• Must remain up to date by passing regular tests and assignments (Essential)

Experience

• Minimum 1 year in a customer service or client-facing role (Essential)

• Cash handling experience (Desirable)

Knowledge & Skills

• Familiarity with foreign currencies and FICA regulations

• Experience using the Cash Stops App (Advantageous)

• Computer literacy and telephone etiquette

• Strong verbal and written communication skills

• Fluent in English and at least one local language (Essential)

• Excellent administrative and organizational skills

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS