Offer summary

Qualifications:

Grade 12 / Matric certification., Diploma in Accounting, Business, or Computer Science., 2–3 years of teller experience in a financial services environment., Proficiency in written and spoken English..

Key responsibilities:

Provide excellent customer service and handle transactions efficiently.

Maintain a clean and secure workspace, including security checks and visitor monitoring.

Perform KYC checks, handle cash accurately, and ensure compliance with AML standards.

Assist clients with inquiries and participate in performance reviews and training.

Job description

Mukuru is a leading next generation fintech business on a mission to make financial services accessible across Africa. As we continue to grow, we’re looking for passionate, reliable, and customer-obsessed individuals to join our frontline team as Tellers.

This is more than just a cashier job — it’s your opportunity to become the face of Mukuru in our booths and branches. You’ll be the first point of contact for customers, providing world-class service, handling sensitive transactions, keeping your space running smoothly, and ensuring a safe and welcoming environment.

Key Responsibilities

Keep It Spotless

Own your workspace — daily cleaning of your booth and ensuring everything is ready for trade.
Complete daily security checks and report any irregularities to your Scheduler.
Log and monitor all visitors, including client liaisons and farmer reps.
Immediately report suspicious activity.

Transactions Done Right

Perform KYC checks and ensure all transactions meet compliance standards.
Accurately handle, count, and sort cash – we trust you to keep things balanced.
Report suspicious transactions and support AML processes.
Safeguard cash, devices, passwords, and float at all times.
Manage your cash-ups daily and ensure everything is ready for the next trading day.

Deliver World-Class Service

Greet every customer with a smile and a professional attitude.
Ensure clients walk away satisfied — correct amounts, quick processing (under 2 minutes!), and friendly service are non-negotiables.
Actively manage queues and help clients with any questions.

Grow With Us

Take part in regular performance reviews and compliance training.
Own your development by participating in all KPI discussions and check-ins.

Requirements

Education

Grade 12 / Matric (Essential)
Diploma in Accounting, Business, or Computer Science (Essential)
Proficient in written and spoken English

Experience

2–3 years’ teller experience in a financial services environment (Essential)
Experience with spreadsheets (Advantageous)

Knowledge

Foreign exchange, reconciliation, AML and KYC
Customer service principles

Skills

Excellent computer and telephone skills
Strong verbal communication
Time management & attention to detail
Exceptional interpersonal and organisational abilities

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS

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