HELP DESK SUPPORT

About Kyyba:

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. 

Job Description:

• Key Responsibilities

•  

• Provide level 1 help desk customer support to assist licensees using BHPL eLicensing application to apply for / renew

• health profession licenses

•  

• Triage incoming issues to determine appropriate actions (immediate resolution, escalation, etc.)

•  

• Utilize internal ticketing system

•  

• Communicate, and enforce system standards as necessary

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• Simulate and troubleshoot user problems

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• Train other state staff in operation of the Help Desk as needed

•  

• Ensure Help Desk phone is not left unattended

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• Stay well informed of all changes in systems and procedures to be able to inform and train Local Program staff on the

• changes

•  

• Participate in daily team standup

•  

• Perform other duties related to HPL eLicensing helpdesk.

•  

• Qualifications

•  

• 3+ years of experience working as a business application customer help desk specialist

•  

• Identify / troubleshoot / escalate / resolve issues

•  

• Excellent verbal communication skills

•  

• Excellent Telephone and interpersonal skills

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• Excellent organizational skills

•  

• Proficiency using Microsoft Project, Microsoft Office 365, Microsoft Teams and Atlassian JIRA

•  

• Analytical thinking skills

•  

• Strong follow-up skills

•  

• Ability to work effectively both as an individual and as a team member

•  

• Ability to get up to speed quickly

Disclaimer: 

Kyyba is an Equal Opportunity Employer. 

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need. 

Rewards:

Medical, dental, vision

401k 

Term life

Voluntary life and disability insurance

Optional Pre-paid legal plan

Optional Identity theft plan

Optional Medical and dependent FSA

Work-visa sponsorship

Opportunity for advancement

Long-term assignment with opportunity for hire by client 

SELECT AWARDS

• An INC 5000 company for 10 years

• Corp! Michigan Economic Bright Spots 

• Crain’s Detroit Business Top Staffing Service Companies in Detroit

• TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions

• Best of MichBusiness winner in HR Wizards & Partnerships

• Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest

• 101 Best & Brightest Companies to Work for in Michigan