IT SITE ADMINISTRATOR (CHEL)

Work set-up: 
Hybrid
Work from: 
Boston (GB)

KYYBA Inc logo
KYYBA Inc Human Resources, Staffing & Recruiting SME https://www.kyyba.com/
501 - 1000 Employees
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Job description


Job Description

  • Respond and resolve tickets/incidents related to customer support or updates
  • Support, trouble shoot and configure remote access to assist network users with connectivity to HHS network from non-magnet connections
  • Troubleshoot and resolve network issues/infrastructure
  • Configure and maintain backup and restore process to include swapping tapes, restoring files, and transfer of media
  • Install, configure, and support state issued mobile devices
  • Review server event logs daily to ensure optimal performance and identify potential issues
  • Implementation of IT enterprise images for Desktops/Laptops
  • Manage the upgrade of hardware & software as needed; including new Anti-Virus, Operating System patches, or other mandated software upgrades
  • Communicate and/or escalate to the supervisor any IT operations issues or disruptions (planned or unplanned) to minimize user impact
  • Assist Telecom with movement of IP phones and other groups with installation/ movement of assets
  • Utilize Network Administrative Tools to manage the network and ensure efficiency of system resources
  • Maintain disaster recovery package for servers and build/restore servers
  • Manage site specific network infrastructure & server support projects; leading meetings to ensure resources are maximized

Qualifications: Preferred Knowledge, Skills & Abilities:
  • Associate degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience
  • 5 years of IT support or help desk related experience (field, desktop, mobile, etc.) working in a healthcare or hospital setting
  • 5 years of relevant experience working in a collaborative, customer service focused environment that used a multi-channel (email, chat, phone, WebEx) setting for communication
  • Excellent communication and writing skills with the ability to clearly communicate technical concepts to both technical and non-technical audiences
  • Excellent ability to work independently on job responsibilities
  • Experience with at least one ticketing system with the ability to take notes and record all interactions and steps taken with the users. CA Service Desk Manager preferred.
  • Functional knowledge of Microsoft Office, Exchange and O365 products such as Outlook, Word, Excel, PowerPoint, Access, SharePoint, OneDrive, Intune, Teams, Azure AD, MFA authenticator and VPN
  • Working knowledge and hands-on experience with the following skillsets:
  • Active Directory/ Microsoft Azure
  • Microsoft Windows 10
  • Microsoft Server Operating Systems 2008 - 2016
  • Local Area Networks (physical and logical)
  • SCCM
  • Bomgar (Remote Client Support Software)
  • Capabilities and limitations of computer hardware, Servers, PCs, Laptops, Printers & Peripherals
  • Basic IT security measures and requirements
  • Basic Networking knowledge and understanding
  • Mobile Support – Apple iOS and Android.
  • Ability to understand the laws, rules, regulations, policies, and procedures, standards and guidelines governing all activities
  • Valid driver's license with clean driving record and access to a vehicle
 
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. 
Disclaimer: 
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.
Rewards:
Medical, dental, vision
401k 
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client 
 
SELECT AWARDS
  • An INC 5000 company for 10 years
  • Corp! Michigan Economic Bright Spots 
  • Crain’s Detroit Business Top Staffing Service Companies in Detroit
  • TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
  • Best of MichBusiness winner in HR Wizards & Partnerships
  • Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
  • 101 Best & Brightest Companies to Work for in Michigan
 
 
 
 
 
 

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
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