Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele. As a Certified MBE and Woman-Owned organization, we pride ourselves on fostering global cross-cultural connections that advance both the careers of our employees and the success of our clients' businesses. At LanceSoft, our mission is clear: to leverage our global network to seamlessly connect businesses with the right talent and individuals with the right opportunities, all without bias. We believe in providing Global Workforce Solutions with a personalized, human touch. Our comprehensive range of services spans various domains, encompassing temporary and permanent staffing, Statement of Work (SOW) arrangements, payrolling, Recruitment Process Outsourcing (RPO), application design and development, program/project management, and engineering solutions. Currently, our team of over 5,000 professionals caters to 110+ enterprise clients worldwide, including Fortune companies. Our client base represents a diverse spectrum of industries, including Banking & Financial Services, Semiconductor/VLSI, Technology, Healthcare & Life Sciences, Government, Telecom & Media, Retail & Distribution, Oil & Gas, and Energy & Utilities. Headquartered in Herndon, VA, LanceSoft operates 32+ regional offices across the North America, Europe, Asia, and Australia. We also have nine delivery centers strategically located in India in Bangalore, Indore, Noida, Baroda, Hyderabad, Bhubaneshwar, Dehradun, Goa, and Aligarh to further enhance our client service capabilities.

Job description

5 days onsite per week is required

Description:
Deliverables: KTLO, Data Centre Support, Project Refreshes, Decommissioning (Network or Server).

Responsibilities:

Provide guidance/training and technical expertise to junior staff.
Fulfil mandated Data centre availability, reliability, efficiency and uptime service commitments.
Engaging appropriate internal or external service provider resources, as required, to resolve issues in order to mitigate support failure and interruption to Data centre operations.
Guiding, monitoring, and coordinating work conducted by internal and external service providers, providing direction on work procedures and ensuring mitigation of adverse impact.
Maintenance and support of the IT hardware infrastructure at the Data centre’s.
Analysis and resolution of hardware and server incidents and problems for infrastructure.
Documentation and implementation of infrastructure Change Requests.
Updating incident and problem tickets, reporting on incidents, problems, and changes, identification and mitigation of risks to the infrastructure, updating the Configuration Management Database.
Making Changes and recommendations for enhancing server infrastructure, decommissioning of hardware including servers, storage devices and other relevant components including coordination of disposal. Available for on-call support when required.
Working knowledge of network topology, security architecture, server build, and physical infrastructure, and deployment models.
Server installation and configuration