Account Manager

About The Company:

iLink is a Global Software Solution Provider and Systems Integrator, delivers next-generation technology solutions to help clients solve complex business challenges, improve organizational effectiveness, increase business productivity, realize sustainable enterprise value and transform your business inside-out. iLink integrates software systems and develops custom applications, components, and frameworks on the latest platforms for IT departments, commercial accounts, application services providers (ASP) and independent software vendors (ISV). iLink solutions are used in a broad range of industries and functions, including healthcare, telecom, government, oil and gas, education, and life sciences. iLink’s expertise includes Cloud Computing & Application Modernization, Data Management & Analytics, Enterprise Mobility, Portal, collaboration & Social Employee Engagement, Embedded Systems and User Experience design etc.

What makes iLink Systems' offerings unique is the fact that we use pre-created frameworks, designed to accelerate software development and implementation of business processes for our clients. iLink has over 60 frameworks (solution accelerators), both industry-specific and horizontal, that can be easily customized and enhanced to meet your current business challenges.

We are looking for an experienced, hands-on, execution-oriented Client Partners preferably with a background in Account Management, Product and Program Management  to own and manage iLink’s business (and its growth) with strategic customer(s). This is an exciting position that requires a highly motivated individual to manage relationship, develop business strategies and enable digital transformation for our customers.

Skillset:

• Minimum 8 years of work experience in Account Management including some experience with Program Management or Technology Delivery Management roles post Bachelors
  
• Superb relationship, leadership and organizational skills are required for this position
  
• Experience in a client-facing technical role, preferably customer success or account management, with a proven track record of high customer satisfaction and retention
  
• Good understanding of technical delivery processes and best practices. Ability to lead status presentations and manage stakeholders.
  
• Excellent business acumen and interest in technology to understand application of various technologies to business problems and use cases.
  
• Ability to articulate technology concepts and innovative ideas while clearly outlining the value proposition and business case for digital initiatives with customers.
  
• Be flexible, possess oriented with outstanding problem solving, written and oral communication skills.
  
• Preference to candidates with prior relevant experience in a similar fast paced environment.
  

Requirements

Roles and responsibilities include:

• Create a strategic relationship with key client stakeholders including IT Leaders, Engineers, Enterprise Architects, and C-Level executives such as CIOs, CTOs and CDOs
  

• Understand customers’ business and goals in depth, and ensure they get the best value out of their partnership with iLink
  

• Ensure smooth and transparent stakeholder communications. Support and guide delivery team to implement appropriate delivery and project management processes. Work closely with delivery teams and customers to ensure that client expectations are met in terms of delivery quality and timelines.
  

• Manage customer demands, set expectations, communicate transparently, deliver on commitments, and support escalations.
  

• Design and implement a strategic account plan that expands company’s business within customers.
  

• Collaborate with the sales and marketing teams to support lead-generation efforts through research, outreach, and relationship-building activities.
  

• Represent iLink Digital at industry events, conferences, and trade shows to promote our services and engage with potential clients.
  

• Act as a key point of contact for clients during the sales process, addressing inquiries, providing product information, and ensuring a seamless experience.
  

• Collaborate with cross-functional teams, including technical experts, to develop compelling sales proposals and presentations.
  
• Have direct responsibility of business relationship and customer satisfaction and drive success measured by renewals and new revenue growth. Achieve growth and hit targets by successfully managing the business pipeline.
  

• Handle SoWs, work orders and MSA related discussions. Resource and invoice projections for managed accounts.
  

• Collect feedback from prospects and customers to have discussions with the internal leadership team.
  

Benefits

• Competitive salaries​
  
• Medical, Dental, Vision Insurance
  
• Disability, Life & AD&D Insurance
  
• 401K With Generous Company Match
  
• Paid Vacation and Personal Leave
  
• Pre-Paid Commute Options
  
• Employee Referral Bonuses
  
• Performance Based Bonuses
  
• Flexible Work Options & Fun Culture
  
• Continuing Education Reimbursements
  
• In-House Technology Training