Service Engineer I

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Job description:

In this position, you will provide technical support for Turbocharging Service, Process Automation Turbocharging at a designated location either on company or customer premises, delivering superior, professional service, remotely or on site. You will be responsible for executing Service work according to agreed workflows and in accordance with Accelleron standard processes and safety guidelines. Deliver excellent customer service to satisfy customers. In close cooperation with customers and other Accelleron teams, take actions to identify new Service business opportunities for Accelleron.

You will be reporting to the Turbocharging Workshop Manager.

Your responsibilities:

• Service delivery: Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services and replacements of a variety of turbochargers for commercial applications).

• Customer Approach: Contributes to customer satisfaction by executing Service work according to customer order and expectations. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.

• Materials and Supply: Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.

• Documentation and Reports: Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.

• Troubleshooting: Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.

• Operational Excellence: Proactively identifies suggestions for product and quality improvement and communicates them further in the Accelleron organization. Provides recommendations to management to improve operations and customer service.

• Health, Safety and Integrity: Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

Your background:

• Due to U.S. government contract requirements, this position is limited to someone, who is authorized to work in U.S. without any sponsorship.

• Technical education in the direction of mechanical engineering or automotive engineering.

• You have a solution/service oriented mindset.

• You are used to working according to the applicable regulations and safety rules.

• You are familiar with Office software packages.

• Good command of spoken and written English.

Physical Demands:

• Stand or Sit: Must be able to remain in a stationary position 50% of the time.   

• Walk: The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

• Use hands/fingers to handle or feel: Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• Climb (stairs/ladders/platforms) or balance: Occasionally ascends/descends a ladder to service the lights and ceiling fans.

• Stoop, kneel, crouch, or crawl: Constantly positions self to maintain files in file cabinets.

• Talk/hear: Ability to communicate information and ideas so others will understand.  Must be able to exchange accurate information in these situations.

• See: Ability to observe details at close range (within a few feet of the observer).

• Carry weight, lift: Frequently moves boxes weighing up to 20 pounds across office for various needs.

• Exposure to work: Constantly works in outdoor weather conditions.

FLSA Status:

This role has been classified as a salary non-exempt role.

Benefits Overview

At Accelleron, we are committed to supporting our employees' well-being and work-life balance. As part of our team, you will have access to a competitive and comprehensive benefits package designed to enhance your overall quality of life. Our benefits include:

Health & Wellness

• Medical, Dental, and Vision Insurance: Choose from a variety of plans to find the coverage that best suits your needs.
• Health Savings Account (HSA) / Flexible Spending Account (FSA): Options to save pre-tax dollars for eligible medical expenses.
• Employee Assistance Program (EAP): Confidential support for personal or work-related challenges, including counseling and resources for mental health.

Financial Security

• Competitive Salary: We offer market-competitive pay with regular reviews.
• Retirement Plan: 401(k) plan with company matching to help you save for the future.
• Life & Disability Insurance: Company-provided basic life insurance, with options to purchase additional coverage.

Work-Life Balance

• Paid Time Off (PTO): Generous vacation, sick days, and holidays to recharge and spend time with loved ones.
• Flexible Work Options: Depending on the role, we offer options for hybrid or remote work.
• Parental Leave: Paid leave for new parents to bond with their child.

Professional Development

• Learning & Development: Access to training programs, certifications, and courses to help you grow professionally.
• Tuition Reimbursement: Support for continuing education and professional certifications.
• Career Advancement: Opportunities for career development, internal mobility, and leadership training.

Additional Perks

• Employee Discounts: Discounts on products, services, or memberships.
• Wellness Programs: Access to fitness classes, wellness challenges, and resources to promote a healthy lifestyle.
• Social Events: Company-sponsored events and activities to build a sense of community.

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron-industries.com.

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