Cloud Engineering Manager

Position Title: Cloud Engineering Manager 

Location: Remote, USA  

Employment Type: Fulltime 

About Cloudelligent 

Cloudelligent is a Cloud-native consultancy and AWS Advanced consulting partner! We specialize in providing bespoke cloud solutions to Startups and SMBs. Being a next-gen cloud service provider, Cloudelligent helps businesses to make the most out of their cloud investment. We have an international footprint with a diverse team of domain experts, and we are customer- obsessed.   

Job Objective 

As a Cloud Engineering Manager, you will oversee the planning, delivery, and optimization of cloud services for our clients, ensuring high-quality service, timely execution, and continuous improvement in cloud environments. You will be responsible for managing cloud service delivery operations, including leading teams, managing projects, and ensuring customer satisfaction through effective cloud solution implementation and management. 

Responsibilities: 

Technical Leadership: 

• Drive the design and implementation of cloud infrastructure solutions on AWS, ensuring adherence to industry best practices, security policies, and governance standards. 

• Oversee the integration of DevOps tools (Terraform, CloudFormation, Jenkins, Docker, etc.) to optimize cloud environments and improve infrastructure management through CI/CD practices. 

• Ensure the successful deployment, management, and troubleshooting of cloud environments, focusing on high availability and minimal downtime. 

Resource & Team Management: 

• Supervise and mentor cross-functional teams, ensuring collaboration between development, operations, and other relevant teams to design, build, and manage scalable, resilient cloud infrastructure on AWS. 

• Allocate resources effectively across multiple projects, ensuring the optimal use of skills and expertise to meet project demands and deliverables. 

• Foster a culture of learning and growth, encouraging continuous skill development and the adoption of best practices across the team. 

Client & Stakeholder Engagement: 

• Work closely with clients to understand their business requirements and translate those into technical solutions, defining project roadmaps, and ensuring client satisfaction. 

• Act as the main point of contact for cloud-related escalations, providing expert-level support and guidance to both clients and internal teams. 

• Provide regular status updates to stakeholders, ensuring transparent communication regarding project progress, risks, and mitigation strategies. 

Continuous Improvement & Innovation: 

• Promote operational best practices and focus on continuous improvement to optimize service delivery and cloud infrastructure performance. 

• Stay up to date with the latest cloud technologies, trends, and tools to drive innovation and introduce cutting-edge solutions to enhance cloud service delivery. 

• Continuously assess and refine processes to increase efficiency and improve overall project and service delivery outcomes.

Requirements 

• 8+ years of professional experience in cloud service delivery, with at least 4 years in leadership or managerial roles. Proven experience managing complex cloud environments, primarily within AWS. 

• In-depth knowledge and hands-on experience within the AWS ecosystem, including experience with MAP (Migration and Modernization Acceleration Program)  

• Experience in handling managed services for AWS cloud-based environments, including service monitoring, incident response, performance optimization, and ensuring service-level agreements (SLAs) are met.  

• Demonstrated ability to manage and optimize ongoing cloud service operations, including proactive issue resolution and resource planning. 

• Proficient in cloud-native technologies, such as Kubernetes, containers, microservices, serverless, DevSecOps, CI/CD, etc.

• Proven expertise in DevOps and CI/CD tools such as Terraform, CloudFormation, Jenkins, GitLab, CircleCI, or similar. Hands-on experience with automating cloud infrastructure and promoting infrastructure as code practices. 

• Prior experience in software development with Golang, Terraform, CloudFormation, Python, ideally with additional experience with Java (or any object-oriented language), React (or any front-end facing language). 

• Proficient in infrastructure & operations, such as Active Directory, networking, storage management, performance tuning, capacity planning, cost optimization, and IT budgeting. 

• Strong experience in leading and mentoring cross-functional teams and managing multiple projects simultaneously in an agile environment. 

• Strong focus on customer satisfaction, with the ability to understand customer needs and provide actionable solutions. Proven experience in managing client relationships and handling escalations. 

Preferred Qualifications 

• AWS Certifications (e.g., AWS Certified Solutions Architect Professional, AWS Certified DevOps engineer professional, AWS Certified Solutions Architect Associate). 

• Experience managing projects using Agile methodologies, with the ability to effectively coordinate teams, resources, and timelines. Familiarity with project management tools such as Jira, Asana, or similar.