Offer summary

Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related field., At least 3+ years of experience in IT performance monitoring and capacity planning., Strong understanding of IT Operations Management (ITOM) tools for real-time analytics., Ability to analyze performance metrics and forecast infrastructure needs..

Key responsibilities:

Monitor and assess performance metrics across IT systems.

Forecast capacity needs based on business growth and system performance.

Collaborate with IT teams to align monitoring and capacity planning.

Provide reports and recommendations to optimize IT infrastructure performance.

Job description

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

The IT Performance and Capacity Analyst ensures the stability and scalability of IT systems by monitoring performance and forecasting capacity needs. This role supports data-driven decision-making for infrastructure investment and optimization.

Are you a data-driven thinker who loves ensuring systems run smoothly and scale smartly? As an IT Performance & Capacity Analyst, you’ll help us monitor, forecast, and optimize the performance of critical IT infrastructure that supports our mission in over 100 countries. You'll work with cloud and hybrid platforms, helping us align operations with real-world needs.

If you're passionate about meaningful tech and want to apply your expertise in a mission-driven environment, we’d love you on our team!

Key Responsibilities:

Monitor and assess performance metrics across systems and services.
Forecast infrastructure and service capacity needs based on business growth.
Collaborate with IT Operations Management (ITOM) teams to align monitoring and capacity planning.
Provide performance and capacity reports to technical and non-technical stakeholders.
Recommend optimization actions to enhance operational efficiency.
Provide support, guidance, and collaboration to field office IT staff across all regions to ensure consistent service delivery and alignment with global standards.
Work collaboratively within Agile teams, embracing iterative delivery, continuous improvement, and adaptive planning as part of the organization's new ways of working.

Key Skills and Competencies:

Bachelor’s degree in Computer Science, Information Technology, or a related field
At least 3+ years of experience in IT performance monitoring and capacity planning
Deep understanding of IT Operations Management (ITOM) tools for real-time monitoring and performance analytics.
Value-driven decision-making, aligning capacity with operational and financial priorities.
Problem-solving mindset that anticipates bottlenecks and proposes data-backed solutions.
Customer-centric focus on delivering smooth, scalable digital experiences globally.

Applicant Types Accepted:

Local Applicants Only

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