Senior Director, Modernization Field Operations

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Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis Elevator Company is searching for a highly motivated Senior Director, Modernization Field Operations to provide direction, support, and leadership for all modernization field operations for the US and Canada.

This role can be done remotely anywhere in the US/Canada.

Who Thrives in This Role:

• Inspirational Leader – You’re passionate about your work, lead by example, and motivate teams to meet goals and exceed expectations.

• Collaborative Partner – You build strong cross-functional relationships and advocate for both customers and colleagues.

• Results-Driven Executor – You bring energy and creativity to problem-solving, driving continuous improvement with hands-on leadership.

• Strategic Change Agent – You identify opportunities for growth and lead transformative initiatives with confidence and clarity.

On a typical day you will:

• Deliver on the quality and timely execution of all modernization projects for our customers in the US and Canada. Support the Regional Field Operation Manager in ensuring the Operating Areas deliver these quality installations. Provide coaching, mentoring, and targeted team support to improve the performance of underperforming branches while driving process discipline across all operating territories.

• Provide consistent, actionable business updates, and performance metrics across all organizational levels. Analyze performance data to improve efficiency and service outcomes. Assist in developing modernization strategies within the Operating Areas and Operating Units. 

• Consult with modernization superintendents, constructors, and adjusters about issues and opportunities with product and project performance. Identify patterns of installation/product improvements and determine solutions to ensure project satisfaction and implement future improvements.

• Lead the Area Modernization Field Operations Managers to provide exceptional operational support to local operating territories.   

• Participate in product and process development councils and workshops

What you will need to be successful:

• Bachelor’s degree

• 7+ years elevator industry experience

• Management experience required; branch management experience preferred

• Ability to work in a highly team-oriented and dynamic environment

• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers

• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities

• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software

• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

Additional Comments:

Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position. 

What we offer:

• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage. 

• Enjoy three weeks of paid vacation, along with paid company holidays 

• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being. 

• Life insurance and disability coverage to protect you and your family. 

•  Voluntary benefits, including options for legal, pet, home, and auto insurance. 

• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families. 

• Pursue your educational goals with our tuition reimbursement program. 

• Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation. 

The salary range for this role is $196,000-$269,000. We may ultimately pay more or less than the posted range, and the range may change in the future.  Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. 

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