Offer summary

Qualifications:

Active and valid medical assistant (MA) certification., Associate's degree in nursing or a related healthcare field., Strong communication and customer service skills., Ability to work independently in a remote, technology-driven environment..

Key responsibilities:

Monitor and review patient vitals and care plans using proprietary technology.

Collaborate with RN case managers to develop and support care plans.

Respond to alerts related to patient vitals and provide clinical guidance.

Deliver patient education and coordinate care between patients and physicians.

Job description

About

Welby Health is a fast-growing, San Diego-based digital healthcare organization that improves access to quality care through patient-centered telehealth solutions. By uniting providers, patients, and technology, we close gaps in care and deliver meaningful results. We envision a healthcare system where technology removes barriers, patients come first, and providers are empowered to deliver efficient, compassionate care to everyone, everywhere.

As we expand our clinical operations to support a growing patient and client base, we are seeking full-time medical assistants (MAs) to join our remote care team. This role plays a key part in our remote physiological monitoring (RPM) program by contributing to the development and oversight of individualized patient care plans and providing ongoing guidance and support to our patients.

Key Responsibilities

Monitor and review patient vitals and care plans using our proprietary technology platform;
Collaborate with registered nurse (RN) case managers to support the development and execution of care plans addressing clinical and social needs;
Respond to alerts related to patient vitals and provide appropriate clinical guidance;
Deliver patient education and support through video, phone, and asynchronous communication;
Coordinate care with physicians and serve as a liaison between providers and patients;
Assist patients in building healthier habits through personalized coaching and support.

Required Qualifications

Active and valid medical assistant (MA) certification;
Associate's degree in nursing or a closely related healthcare discipline;
Strong customer service and communication skills;
Ability to work independently in a remote, technology-driven environment.

Preferred Qualifications

Experience in case management;
Bilingual or multilingual proficiency.

What We Offer

Fully remote work environment;
Competitive benefits including medical, dental, vision, and 401(k) with matching;
Unlimited paid time off (PTO);
Meaningful opportunities to contribute within a mission-driven, fast-growing startup.

Required profile