Technical Architect

About the Team

Miro is building an Enterprise Customer Solutions team to guide our Enterprise customers on using Miro to transform how their organizations collaborate. You will impact our customers immensely by helping them to realize their visual collaboration objectives and driving quick time to value. You will understand our customer’s needs and proactively identify ways in which they can interact with Miro to achieve their goals! 

About the Role

In this role, you will work with our most strategic customers to design and prepare people for new ways of collaborating and elevate the maturity of Miro usage across the Enterprise. To achieve this, you will lead customer discovery sessions to identify technical requirements during onboarding, deliver customer account consolidations, and recommend product solutions that enable our customers to meet their business objectives. You will serve as a meaningful link between the Customer Success team and the Product organization, as well as a key partner to our Sales, Support, and Operations teams in crafting how our product evolves with the customers’ needs. 

**We are prioritizing candidates in east coast time zones for more streamlined collaboration with our EMEA teams.**

What you’ll do

• Lead discovery sessions to align technical requirements with business outcomes, and identify key stakeholder responsibilities
• Oversee technical consulting, onboarding, and deployment for Enterprise customers, including security, scalability, and account structure, and provide training on Miro Administrative configuration
• Facilitate customer-facing workshops and develop a migration deployment plan
• Help customers transition from a legacy platform to Miro, including building a transition strategy and offering change management guidance tailored to the organization’s unique needs
• Ensure quality engagements by optimizing account health scores and maintaining high CSAT’s
• Deliver a positive experience for the customer that deepens our relationship with key stakeholders
• Work internally to identify and detail process improvements and work cross-functionally to prioritize needs
• Collaborate with Customer Success, Account Managers, Customer Support, Solutions Engineering, and Enterprise Product teams, ensuring clear RACI roles for effective project management

What you’ll need

• 4+ years experience in a customer-facing role, preferably in customer Implementation, onboarding, or service delivery
• Experience with technical support, such as identity providers (Active Directory, Azure, Okta) and enterprise security solutions (SAML/SSO, DLP, SIEM)
• Excellent communication and project management skills, emotional intelligence, ability to build relationships and collaborate cross-functionally
• You are curious about the customer, the product and how we can optimize value for the customer
• You possess a strong sense of urgency in driving projects to completion while achieving the desired business outcomes

What's in it for you

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year

The reasonably estimated salary range is specific to New York and may not be applicable to other locations. The range for this role is $156,000- $195,000. Final compensation and total package components will be based on individual factors such as the candidate's skills, qualifications, and experience.