Offer summary

Qualifications:

Minimum 3 years of experience in cloud account management., Fluent in Spanish or Italian and English, both verbal and written., Strong technical skills to engage with technical teams and build relationships., Operational, analytical, and detail-oriented with a desire to grow professionally..

Key responsibilities:

Maintain and develop relationships with existing customers to identify growth opportunities.

Manage support escalations and ensure high customer satisfaction.

Negotiate long-term commitments and identify new workload opportunities.

Deliver regular reviews and provide feedback to engineering teams.

Job description

Location

Our Account Manager will be an integral part of our AWS Sales team in EMEA. This role is based remotely in Spain.

Who We Are
We enable greatness through the cloud. We thrive on working with fast growing companies around the world to solve both essential and advanced cloud challenges. DoiT provides intelligent technology that simplifies and automates cloud usage, alongside expert consultancy and unlimited technical support, all at no extra cost to our customers. Join our mission where you’ll work remotely with a committed, experienced, and global team in a collaborative and supportive culture. We are an award-winning strategic partner of Google Cloud and AWS, we provide intelligent technology, expert consultancy and unlimited technical support for customers across more than 70 countries.

The Opportunity

The role of DoiT’s Account Management team is to nurture relationships with existing customers, identify valuable ways to engage further with customers, provide a trusted point of contact for the cloud vendor teams regarding accounts’ growth opportunities and to retain 100% of DoiT’s existing customers.

Responsibilities

Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.
Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.
Manage customer related support escalations to resolution ensuring customer satisfaction is of the highest level.
Negotiate and close long term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.
Identify New workload opportunities within Customer’s Cloud Environment / SaaS solutions.
Establish a regular cadence with the complete portfolio of your customers as part of your book of business. Balancing the requirements of large strategic customers and the fast growing emerging clients.
Help aggregate customer feedback that ensures our products & solutions closely align to customer needs and requests.
Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.
Deliver regular quarterly reviews with customers, tracking active project timelines, projected spend on respective cloud platforms and feedback on DoiT support & engagement.
Identify Cost Optimization opportunities within Customer Cloud environment
Work with Cloud Vendors Sales Rep on mutual customers.

Requirements:

3+ years of experience in an Account Management role within the Cloud Technology space.
Fluent verbal/written communication skills in Spanish/Italian & English.
Strong technical skills that enable you to engage productively with technical teams, and ability to build influential relationships.
Great operational/administration skills, analytical, detail-oriented and able to “zoom” in/out from the big picture to the minutiae.
A desire to grow within the organization and continuously broaden your skill sets.
A great sense of humor and enjoys having fun at work.

Bonus Points

Experience with AWS, GCP, or other major public clouds
Cloud Certifications (AWS cloud aws cloud practitioner or Google Cloud Digital Leader certifications)

Are you a Do’er?

Be your truest self. Work on your terms. Make a difference.

We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.

What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values.

Sounds too good to be true? Check out our Glassdoor Page.

We thought so too, but we’re here and happy we hit that ‘apply’ button.