Global Home Operations at Allianz Partners delivers high-quality, efficient Home services through global, vertically integrated teams. We drive performance, innovation, and standardization by closely aligning with regional operations and global support functions.
As Workforce & Performance Management Specialist, you will play a key role in aligning Home Operations with global strategies, ensuring consistent performance tracking, efficient workforce planning, and cost control. You will act as a connector between Operations and global functions such as Performance Management, WFM, Finance, Compliance, Fraud, and HR, helping to optimize service delivery across the value chain.
What you do
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Drive performance tracking and reporting across Home Operations using BI tools (PowerBI, Celonis, etc.).
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Implement workforce planning and forecasting in alignment with global WFM strategy.
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Monitor KPIs, resource allocation, and operational efficiency across regions.
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Collaborate with Finance on budget planning and cost control.
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Act as liaison between Operations and global functions (HR, Compliance, Fraud, Transformation).
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Foster collaboration across teams and promote continuous improvement initiatives.
What you bring
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University degree in Computer Science, Mathematics, Statistics, or Business.
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5+ years of experience in workforce management, performance management, or operations management (preferably in a contact center environment).
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Strong proficiency in BI tools (e.g., Cognos, MicroStrategy, Celonis) and workforce systems (e.g., SAP, Verint, Avaya).
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Working knowledge of Visual Basic and Excel (advanced).
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Fluent in English; German or Spanish is a plus.
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Strong communication and stakeholder management skills.
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Proactive, analytical, and results-oriented mindset.
What we offer
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey. We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
77281 | Project Management | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
