Career Opportunities: Customer Engineer (214373)

extra holidays - extra parental leave
Work set-up: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Experience in IT desktop support environment., Proficiency with ticketing systems like ServiceNow., Strong troubleshooting and technical skills., Legal authorization to work in Canada..

Key responsibilities:

  • Provide hardware, software, and network technical support to customers.
  • Perform technical activities remotely or onsite to meet customer needs.
  • Coordinate small teams to deliver work packages according to company processes.
  • Document work and escalate issues to ensure customer demands are met.

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Computacenter Information Technology & Services XLarge https://www.computacenter.com/
10001 Employees
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Job description

 

About the role 

As a Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

 

Location: Niagara Falls, ON (Canada)

 

What you’ll be doing 

  • Performing a range of technical work activities either remotely or at customer site to meet business and customer requirements.
  • Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
  • Document and reports on work completed to ensure compliance with Company and Customer Procedures.
  • Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
  • Provide customer service to internal and external customers to ensure consistent experience.

 

What you have 

  • Proven experience in IT Desktop Service environment.
  • Experience with ticketing systems such as ServiceNow.
  • You must be legal authorized to work in Canada

 

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

 

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in Ontario and Toronto. www.computacenter.com/us

 

Required profile

Experience

Industry :
Information Technology & Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Troubleshooting (Problem Solving)
  • Customer Service
  • Team Management

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