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InfoCision is an award-winning contact center partner trusted by leading brands for over 40 years. With locations in the US, Puerto Rico, Mexico, and Philippines, we expertly handle millions of customer interactions, providing the best-in-class service and delivering outstanding experiences at every opportunity. Whether it’s customer care, consumer or business sales, direct response, or fundraising and issue advocacy, our contact center solutions maximize your ROI.
Our world class quality and expertise drives performance in sales and customer care with phone/voice, bilingual, email, text, chat, social care, analytics and quality process solutions. Whether providing a complete outsourcing solution or overflow support during peak business, we deliver superior results on key performance indicators and proactively focus on continuous improvement.
As your brand’s ambassadors, our interactions with your valued customers positively impact their commitment. Our team of experts serves as an extension of your organization and helps you make informed marketing decisions to find, serve and keep your customers for life.
Embrace the future and join our dynamic team. Apply today to start the process, and you can potentially be a part of our exceptional team, in as soon as a week.
What we do
Work in a blended outbound/inbound call center environment where you will talk about topics that matter and raise funds for great organizations such as St. Jude Children's Research Hospital, the NRA, March of Dimes, and many more .
Our positions all require sales, whether it be selling memberships, products, or services.
We offer
Full-Time set schedules that enable you to take time off for the things that are important to
Part time schedules are offered on a limited basis.
Monday-Friday schedule to start. A weekend day will be required, and when that will begin, will be determined by the program you select when signing up for a training class.
Virtual Paid Training
Rewards & Recognition Programs
Weekly Pay & Bonus potential with access to your pay at anytime!
Benefits available for Full-time employees including Medical, Dental, Vision, and 401k
Other Requirements
Computer skills such as the ability to copy and paste, toggle between browsers, and do basic troubleshooting.
A willingness to learn as we believe in owning your own
Home office, or dedicated quiet place to work, that is free from
Passing Background Check. If your background check is not back by the time we are ready for phone time there may be a disruption in your training.
Exceptional conversational skills and the ability to multi-task.
InfoCision. Work Happy. Live Happy.
Salary: $10.00 per hour
Work Location: Remote
Hardware/Software Requirements: Equipment is NOT provided and a Technology Check is Required as part of the Recruitment process
Windows PC/Laptop
Minimum 14" monitor/screen. Dual monitors are recommended, but not required.
Windows 11 ONLY
At least 8GB of RAM (Must have at least 6GB usable RAM)
Intel or AMD Processor
Google Chrome (Current Version). Firefox, Internet Explorer, and Microsoft Edge are not compatible.
Windows Defender antivirus and Firewall must be turned ON. All other antivirus applications must be uninstalled as they are not compatible (McAfee, Norton, Avast, etc)
Ping per InfoCision client for Windows PC's must not exceed 80ms max round trip.
Internet
United States based High-speed internet only. No cloud-based internet, VPN's, satellite, cellular services, or hotspots are accepted (T-Mobile, Starlink, etc)
Minimum of 50 Mbps download speed and 10 Mbps upload speed.
ISP must be Stable and located within the United States and its territories.
We require a hard-wired connection, using an Ethernet cable or LAN cable, to your router/modem. We recommend a Cat5 (Category) Ethernet cord or higher.
Telephone
A cell phone (preferred) or landline is required as that is how you will receive your "Pin call", or multi-factor authentication call, that is required to access our corporate network. The calls you make/take will not come through your phone.
Miscellaneous
Web cam
External speakers or sound on your computer
External Wired Mouse
USB Wired Headset (wireless headsets are NOT compatible). The headset must have a Single USB connection without a 3.5 mm (headphone jack) connection.
Below are examples of what works and what does not.