Job description

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off

Plaintiff's personal injury litigation firm is seeking a Legal Receptionist / Intake Specialist to become a part of our growing team. Fluent in both English and Spanish is required. Experience in a law office setting is preferred, but not required.

Responsibilities / Duties:

Meet, greet, and screen new potential clients over the phone or in person
Answer and route incoming calls on a multi-line telephone system and take detailed messages as needed.
Perform clerical duties such as filing, copying, faxing, emailing, etc.
Ensure neatness of lobby and conference room areas.
Monitor reception area so that non-employees are not permitted into the office without being identified.
Provide interpreting and translating services (both verbal conversation and reading and translating written documents) for Spanish-speaking clients.
Onboard new clients by gathering, processing, and managing information through the firm’s system
Enter and set up new client information into the firm’s database
Make follow up calls to potential new clients and gather missing documents
Regularly email management with new intakes for case assignment
Assist in updating the firm’s spreadsheets as cases are signed up
Draft and send out drop notices, letters of protection, and letters of representation
Gather incident reports and police reports for case evaluation
Perform other duties as assigned

Requirements

Fluent in Spanish and English
Strong written, proofing, and verbal communication skills required
Excellent customer service skills
Compassionate and able to handle sensitive and confidential information
Ability to prioritize tasks, manage time properly, and work independently
High attention to detail and organizational skills
Due to constant client contact, must be customer-service oriented and present a professional image
Ability to thrive in a fast-paced, dynamic environment
Must be on time to work, dependable and reliable

Preferred Skills