Entry Level Customer Service Assistant

Location: Dallas, TX

Job Type: Full-Time

About Us

We are excited to announce an opportunity for an Entry Level Customer Service Assistant to join our dynamic team. This position is perfect for individuals looking to kickstart their career in customer service within a reputable organization. As a vital member of our team, you will be the first point of contact for our valued customers, helping them resolve inquiries, providing essential information about our products and services, and enhancing their overall experience with our brand.

Department Bold MK Employment Type Full Time Location Dallas, TX Workplace type Onsite Compensation $17.00 - $22.00 / hour

Key Responsibilities

• Assist customers with inquiries via phone, email, or chat in a friendly and professional manner.
• Process customer orders, returns, and exchanges efficiently and accurately.
• Provide detailed information about products, services, and company policies to enhance customer understanding.
• Resolve customer complaints and issues with empathy and patience, ensuring satisfaction with the outcome.
• Maintain accurate records of customer interactions and transactions in our system.
• Collaborate with team members to improve customer service processes and share feedback on customer needs.
  
  

Skills, Knowledge and Expertise

• High school diploma or equivalent; further education or a degree in a related field is a plus.
• Exceptional verbal and written communication skills to effectively engage with customers.
• Strong problem-solving skills and ability to think quickly on your feet.
• Basic computer skills, including proficiency in Microsoft Office and experience with CRM software.
• Ability to work in a fast-paced environment while managing multiple tasks efficiently.
• A positive attitude and a commitment to providing excellent customer service.
  
  

Benefits

• Opportunities for professional growth and career development.
• Collaborative and innovative work environment.
• Paid time off and comprehensive benefits package.
  
  

About Singnala

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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