Entry Level Customer Service Rep

Department: Singnala

Location: Dallas, TX

Compensation: $18.00 - $28.00 / hour

• Respond to customer inquiries promptly and professionally through various channels (phone, email, chat).
• Assist customers with product selections, order processing, and account management.
• Troubleshoot and resolve customer issues efficiently and effectively while ensuring customer satisfaction.
• Provide accurate information regarding products, services, and company policies to customers.
• Document all customer interactions and feedback accurately in the appropriate systems.
  
  
  

• High school diploma or equivalent; additional qualifications in customer service are a plus.
• Proven experience in a customer service role, preferably in a fast-paced environment.
• Excellent verbal and written communication skills with a professional phone manner.
• Strong problem-solving abilities and a proactive attitude towards customer needs.
• Ability to handle stressful situations and maintain composure under pressure.
• Familiarity with CRM systems and practices is advantageous.
  
  

• Competitive salary: $18.00 - $28.00 hourly (based on experience).
• Comprehensive health, dental, and vision insurance.
• Paid time off, including vacation, sick leave, and holidays.
• 401(k) retirement plan with company matching.
• Professional development and growth opportunities.