Global Product Serviceability Manager (f/m/d)

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The opportunity

Are you ready to shape the future of servicing high-voltage switchgear on a global scale? In this important role you are part of the global product group switchgear and serve as the vital link between our product and the service teams. You help to ensure that our cutting-edge switchgear products are not only innovative but also seamlessly installable, maintainable, and reliable in the field. You’ll shape the processes and trainings that drive quality, performance, and customer satisfaction across our global operations.

How you´ll make an impact

• Owner of the global installation, commissioning and maintenance manuals. By steering these documents, you ensure that the on-site activities are instructed to match the needs of the products.
• Shape the training of the service personnel to match the need of the product. For this you own the global training material and certification requirements for service personnel.
• Define and manage audit programs for training centers and field sites
• Establish qualification criteria for contractors
• Define the minimum service scope for each product, ensuring to meet service continuity requirements
• Define certification rules and customer training content
• Release maintenance manuals and training documents
• Provide product service-related input for product management

Your background

• Bachelor’s or master’s degree in electrical engineering or related areas
• Proven experience in installation, commissioning, or maintenance of switchgear
• Strong knowledge in high-voltage switchgears.
• Experience in document management and process definition
• Excellent communication and coordination skills across global teams
• Ability to define and implement structured processes and documentation
• Excellent English language skills, other languages are a plus

More about us

• You will do enriching work, as part of a dynamic, passionate, and collaborative team which is committed to innovation and continuous improvement
• You will be stretched, encouraged, and supported to grow – we pride ourselves on providing strong learning and development opportunities
• We offer an environment that fosters collaboration, connection, and diversity of thought
• Our culture is one of a kind: Come as you are and bring your unique attributes, passion and drive to Hitachi Energy, contributing to making us ‘the place to be’ and to our purpose of advancing a sustainable energy future for all
• Flexible working, including hybrid/remote working opportunities
• A competitive compensation and benefits package

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