Technical Product Supporter

Stanley Black & Decker is one of the world’s largest manufacturers of innovative tools and smart solutions for both professional users and consumers. Our product range includes storage, hand tools, accessories, garden equipment, security, and machinery for construction and industry. We are proud to represent leading brands such as DeWalt, Stanley, Cub Cadet, Irwin, Facom, Black & Decker, WOLF-Garten and Robomow.

Since our founding in 1843, we have been dedicated to making life easier for our customers and users. Today, Stanley Black & Decker employs over 48,000 people in more than 175 countries. In the Nordics, our organization consists of approximately 155 employees who work collaboratively across the region, with our Nordic headquarters located in Gothenburg.

Location: Denmark
Work Arrangement: Remote, with the possibility of onsite days in Billund, Copenhagen, and Gothenburg

Purpose

As a Technical Product supporter, you will primarily support the Danish outdoor dealers but also work across Scandinavia, providing technical support, and quality monitoring for garden/park machinery and robotic lawn mowers.

Responsibilities

• Handle aftermarket enquiries from primarily dealers but also end users (via Phone, e-mail and ticket system).
• Support the Nordic service network with technical support, manage claims, and provide technical data.
• Monitor and administer warranty repairs to ensure compliance with company policies.
• Collect, analyze, and report product quality and liability issues to management and the European quality team.
• Assist in local campaigns for spare parts and accessories for outdoor products.
• Support communication between sales and service teams regarding claims and technical matters.
• Participate in the development and implementation of the Nordic service strategy.

Requirements

Technical Skills

• 5+ years of mechanical background (education or experience in mechanics, machinery, or related fields).
• Strong technical insight into garden/park machinery and robotic lawn mowers (petrol and battery-powered).
• Experience in technical troubleshooting, warranty claim handling, and spare parts support.

Communication & Interpersonal Skills

• Fluent communication skills in Danish and English (spoken and written); additional Scandinavian languages are a plus.
• Professional and presentable demeanor.
• Outgoing, approachable, and a strong team player.
• Ability to communicate technical issues clearly to both customers and colleagues.

Personal Attributes

• Organized and detail-oriented with strong documentation skills.
• Self-motivated and able to work independently.
• Analytical mindset for monitoring warranty budgets and quality targets.

What We Offer

• A dynamic and supportive Scandinavian team.
• Mainly work-from-home setup with the possibility of onsite days in Gothenburg, Copenhagen, and Billund.
• Opportunities for professional development and cross-border collaboration.
• Competitive compensation and benefits.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. 

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development: 
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.