IT Support Specialist

Who we are?

There’s a fintech revolution underway in Mexico, and Clip is leading the way!

Clip is the leading platform for digital payments and financial solutions. We were born with the idea that all businesses in Mexico should have the opportunity to access the latest innovation in financial technology, driven by #ElPoderDeClip.

Being part of Clip will make you proud. You will work in what you are passionate about within a talented community, in a safe space where you can be your best self and where growth means constant learning.

The role:

We are looking for a IT Support Specialist to be part of this amazing and fast – growing fintech. This candidate will be part of this amazing fintech and the team responsible to respond, investigate and resolve user questions and system problems. It provides fast and efficient technical assistance to minimize business interruption due to problems with the systems. Coordinates the escalation of technical problems to other Product & Technology areas when necessary. It is responsible for installing and configuring requested software, managing company emails, generating access to applications, complying with established problem-solving times. S/he should thrive in a culture of decisions based on analytics, be able to step-back and communicate both the strategic and immediate implications on priorities. This candidate must have strong written and verbal communications skills in both English and Spanish and be willing to continue learning and loving technology.

What will I be doing?

1. Troubleshoot common hardware (e.g., keyboard, monitor) and software (e.g., login, email) issues.
2. Provide technical assistance to users through remote desktop tools.
3. Document, track, and monitor the problem using applicable systems and tools.
4. Coordinate with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher difficulty.
5. Perform ongoing activities to maintain and enhance overall system performance.
6. Set up IT accounts and devices, and provide orientation on digital tools.
7. Support larger projects like OS migrations, device rollouts.
8. Work independently within established procedures associated with the specific job function.
   

Ideal Candidate:

• 3+ years experience as a Support Engineer.
  
• IT Support, Inventory & Ticketing software tools.
• Service oriented.
• Strong problem solving / troubleshooting skills
• Experience working with Windows, MacOS, Android and iOS devices. MDM Platforms such as Kandji, NinjaRMM, Jumpcloud or similar.
  

At Clip we embrace and honor the differences of our Clippers, and together we create a vibrant and extraordinary culture in a space where everyone can be their true self and thrive to their full potential.
We promote access to the same opportunities in a safe and respectful space, free of discrimination and harassment.
Diversity, equity and inclusion have been part of Clip since its foundation and are a key part of our essence. Together we make the extraordinary happen!
If you are unstoppable, creative and have the skills we need, we want to hear from you!

"Please consult www.clip.com.mx to learn more about our privacy notice."