Data Import Specialist

About

NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.

NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.

The Data Import Specialist to join our Connect Team (Data Integrations). In this position, you will work with a team of highly skilled consultants, managers, developers and subject matter experts. With general direction and some latitude for independent judgment and discretion, this position is responsible for data analysis and technical support for inbound and outbound data quality. You will be supporting multiple integration initiatives for NEOGOV clients and work cross functionally with internal and external partners.

What You Will Do

• Evaluates and monitors data quality including exception and error handling at a complex level. Research data discrepancies and address issues by working with our clients and cross functional partners to resolve errors/issues.
• Communicates with internal and external clients and vendors to provide support regarding file specifications and data quality issues in a timely and effective manner.
• Develops, maintains and provides documentation on processes, scripts and case resolution procedures for future reference or use.
• Provides guidance and training for new team members on file processing, exception and error handling.
• Acquires/enhances applications expertise to become more knowledgeable about evolving system analysis, programming and database technology. This may be accomplished by attending training, seminars and interfacing with senior level practitioners.
• Performs other duties as assigned or apparent.
  
  

Who You Are

• Ability to analyze and monitor data updates to ensure integrity of data, working with electronic files
• Working in a client facing environment
• Working knowledge of SQL and ability to read and edit existing SQL scripts
• Ability to drive for results and display a sense of urgency
• Ability to interact effectively with team members, clients, developers and other staff
• Excellent, communication and interpersonal skills
• Excellent writing and editing skills
• Strong customer service orientation
• Demonstrated ability to adapt to the changing demands of business
• Advanced analytical skills and the ability to quickly assess client and systems issues as well as research/investigate technical systems and perform research/investigate technical transactions
  
  

What You Have

• Bachelor’s Degree in Information Technology, Business Administration or a closely related field or equivalent combination of education and experience
• 1 to 3 years of technical work experience involving data management/integrations.
• Experience with working with public sector customer preferred but not required
• Experience with Single Sign-On, sFTP and APIs
• Experience building and mapping data file imports & exports
• Experience with HR and/or TMS software and relative processes referred
• Experience with Saas technology model
• Familiarity with HRIS, G/L, Payroll, Time/Attendance and 834 integrations strongly preferred
• Familiarity with SQL is a plus
  
  

What NEOGOV Offers

• Competitive Wages
• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
• Generous PTO to support work-life balance
• 401K Matching
• 12-week Paid Parental Leave
• Autonomy to grow and find your career path with supportive leadership
• Remote working opportunities
• Inclusive and diverse work environment
  
  

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.